Best Oracle 1Z0-1064-26 exam questions and answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. SLAs and escalation management 2. Creation, routing, and assignment rules
Field Service and Dispatch	- Field service operations 1. Scheduling and dispatch rules 2. Work order management
Oracle Fusion Service Overview	- Service Configuration Basics 1. Basic setup and administration 2. Security roles and access control - Core Service Architecture 1. Service request lifecycle management 2. Fusion Service data model and components

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q72-Q77):

NEW QUESTION # 72
Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
B. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
C. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
D. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

Answer: D

NEW QUESTION # 73
Identify three considerations before starting the configuration of assignment rules to service requests.

A. the rule sets you want to create and the rules to include in each rule set
B. the candidates of service requests to use as criteria for your rule assignments
C. the attributes of service requests to use as criteria for your rule assignments
D. the attributes of queues to use as criteria for your rule assignments
E. the candidates of queues to use as criteria for your rule assignments

Answer: A,B,E

NEW QUESTION # 74
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Complete Category Name.
B. Select Service Catalog in Functional Areas.
C. Select Create Category > Create Child Category.
D. Check the Active flag.
E. Select Status = "Active".
F. Select the task Manage Service Request Categories.
G. Select Create Category > Create Top-Level Category.

Answer: C,E,F,G

NEW QUESTION # 75
Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A. Manage Service Request Queue
B. Manage Service Request Products
C. Manage Service Request Severities
D. Manage Service Request Resolutions
E. Manage Service Request Status Values
F. Manage Service Request Categories

Answer: A,B,E,F

NEW QUESTION # 76
Select three correct limits and restrictions when importing data from a file.

A. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C. Both create and update operations are available for imported records.
D. By default, the import starts immediately after it is activated.
E. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

Answer: C,D,E

NEW QUESTION # 77
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