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ServiceNow CIS-DF 認定試験の出題範囲：

トピック出題範囲
トピック 1
  • Configuration: This domain covers CMDB technical setup including CI Class Manager for table hierarchies, IRE for data accuracy, and CMDB 360
  • multisource configuration for comprehensive CI views.
トピック 2
  • Ingest: This domain addresses data ingestion methods, CI relationship management, automation tools, upgrade compatibility, handling non-discoverable CIs and attributes, compliance tracking, and Asset-CI alignment.
トピック 3
  • CSDM Fundamentals: This domain establishes Common Services Data Model knowledge including stakeholder collaboration for CI classification, CSDM methodology adherence, and understanding implementation benefits.
トピック 4
  • Govern: This domain focuses on CMDB quality management through health metrics, Data Manager policies, governance frameworks, stakeholder roles, duplicate remediation, operationalization, and lifecycle management.
トピック 5
  • Insight: This domain covers extracting value from CMDB data using Natural Language Query, custom reports, dependency views, product integrations, and Foundation Dashboards for actionable insights.

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ServiceNow Certified Implementation Specialist - Data Foundations (CMDB and CSDM) 認定 CIS-DF 試験問題 (Q138-Q143):

質問 # 138
A Configuration Manager has configured multiple data sources that are all authorized to update the same class and the same set of class attributes in the CMDB.
What can the Configuration Manager do to control which data source should be the authoritative source of truth for a specific class or set of class attributes?

正解：A

解説：
In ServiceNow, controlling source precedence when multiple authorized data sources update the same CI attributes is a core responsibility of Identification and Reconciliation Engine (IRE) governance.
The correct and supported method is to assign priority to each data source in reconciliation rules.
Reconciliation rules determine which source wins when multiple sources attempt to update the same attribute on a CI. By defining source precedence, the Configuration Manager ensures that the most authoritative system of record (for example, Discovery over manual imports, or HR systems over spreadsheets) consistently controls specific attributes or classes.


質問 # 139
A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard -- Correctness Scorecard for the Server class, which consists of 60,000 servers in the CMDB.
For the Duplicate metric, it shows Healthy CIs / Evaluated = 59,000 / 60,000 For the Orphan metric, it shows Healthy CIs / Evaluated = 45,000 / 50,000 Which configuration explains the difference in the scope of Server CIs evaluated (60,000 vs
50,000) between the two metrics?

正解：B

解説：
In ServiceNow, each CMDB Health metric can independently define which CIs are in scope for evaluation. This scoping is controlled primarily through Health Inclusion Rules, not CMDB Groups.
In this scenario, the Duplicate metric evaluates all 60,000 Server CIs, indicating no inclusion rule is restricting its scope. In contrast, the Orphan metric evaluates only 50,000 Server CIs, which means 10,000 servers are intentionally excluded from that metric's evaluation.
This difference is explained by a Health Inclusion rule configured specifically for the Orphan metric on the Server class. Health Inclusion rules allow administrators to define conditions--such as lifecycle state, environment, discovery source, or operational status--that determine whether a CI should be included in a specific health calculation. For example, retired servers or servers in build states may be excluded from orphan checks.
CMDB Groups are not used by the CMDB Health Engine to determine metric scope; they are used for reporting, assignment, and operational grouping. Therefore, Options A and D are incorrect. Option C is also incorrect because the Duplicate metric clearly evaluates the full population of 60,000 servers.


質問 # 140
Which is a purpose or requirement of CMDB Data Manager in ServiceNow?

正解：A

解説：
The CMDB Data Manager capability in ServiceNow is designed to support CMDB governance, specifically around data lifecycle management. Its primary purpose is to ensure that CI records are retained, archived, and deleted in accordance with defined retention policies, regulatory requirements, and organizational data governance standards.
As CMDBs mature, they naturally accumulate obsolete, retired, or decommissioned CIs. If these records are not properly managed, they negatively impact CMDB health, reporting accuracy, discovery reconciliation, and performance. CMDB Data Manager addresses this by automating the archival and deletion of records once lifecycle conditions and retention thresholds are met.


質問 # 141
A Configuration Manager is managing a CI class in the CMDB. The identification rules require an update.
Where can the Configuration Manager view and configure the existing identification rules for the class?
(Choose two options.)

正解：B、C

解説：
Identification rules can be reviewed and configured through CI Class Manager and the CI Identifiers module .
CI Class Manager provides the modern class-centric interface for managing a CMDB class. It consolidates class hierarchy information, attributes, identification rules, reconciliation settings, principal-class configuration, and recommended relationships. This allows an administrator to understand an identification rule in the context of the class to which it applies.
The CI Identifiers module provides direct access to identification-rule definitions used by the Identification and Reconciliation Engine. These rules specify the attribute combinations that determine whether incoming data represents an existing CI or requires creation of a new CI.
API Integrations does not define IRE identification criteria. "IRE Application" is not the applicable class- level configuration location presented by the platform for this task.
=========


質問 # 142
The CMDB Configuration Manager is using the CI Class Manager to define group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.
When creating a CMDB Data Manager policy, which group reference field should be set?

正解：A

解説：
In ServiceNow CMDB governance, the CI Class Manager allows administrators to assign ownership and accountability at the class level. This ownership is used by governance tools-- especially CMDB Data Manager--to automatically determine who receives tasks and actions related to data lifecycle management.
The group reference field that aligns with class ownership and is consumed by CMDB Data Manager policies is the Managed By Group. This field represents the team responsible for the technical stewardship and lifecycle management of CIs within that class.
When CMDB Data Manager executes policies such as retention, archival, or cleanup, it uses the Managed By Group to assign tasks to the appropriate data owners. This ensures governance actions are routed to the correct accountable team without manual intervention.
Approval Group, Support Group, and Change Group serve different purposes. Approval Group is used for workflow approvals, Support Group is used for operational ticket routing, and Change Group supports Change Management governance. None of these reflect data ownership at the class level.


質問 # 143
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