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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number. Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

A. Service Account
B. Subscription
C. Contract Line Item
D. Service Entitlement

Answer: B

NEW QUESTION # 65
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
C. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
D. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered

Answer: B

NEW QUESTION # 66
UC rolling out new offer, which must be fulfilled using industries order management. Orchestration must integrate with the provisioning system, which accepts a different payload for activating the service What is the recommendation approach for designing the orchestration while minimizing unnecessary configurations?

A. Create two orchestration plans, one having the activation orchestration item and other with deactivation item. Configure the orchestration items based on the products
B. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure scenario to map activation to add action and deactivate
C. Create two orchestration plan, one having the activation Orchestration item and other with the deactivation. Configure one scenario to map activation to Add action and deactivation to disconnect action
D. Create one orchestration plan definition with two orchestration definition having mutually exclusive condition. Configure the scenario to include both Add and disconnect actions.

Answer: C

NEW QUESTION # 67
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

A. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
B. Only Migrate the assets needed when customers are trying to place MACD orders.
C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
D. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

Answer: A

NEW QUESTION # 68
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.

A. Make use of object types and attributes to better handle scalability using EPC functionality.
B. Bundle the similar product together to reduce the volume
C. Mark the orderable flag on the legacy system to false so that they cannot be used.
D. Rationalize the product catalog by identifying duplicates and legacy products that can be removed

Answer: A,D

NEW QUESTION # 69
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