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| Section | Objectives |
|---|---|
| Topic 1: High-Velocity IT Techniques and Practices | - Security and risk management - Cloud computing - Automation - Testing and validation - Architecture and design |
| Topic 2: Understand High-Velocity IT Concepts | - Digital transformation - Digital technology - Digital products - High-velocity IT - Digital organization - IT transformation |
| Topic 3: Guiding Principles for High-Velocity IT | - Lean practices - Continuous improvement - DevOps culture - Application of ITIL guiding principles - Agile methods |
| Topic 4: Digital Product Lifecycle | - ITIL operating model - Digital product lifecycle - Service value creation - Value streams |
| Topic 5: Contribute to Value with Digital Products | - Assured conformance - Co-created value - Fast development - Resilient operations - Valuable investments |
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NEW QUESTION # 81
A financial institution has created an app for end users to access their accounts. The software product owner is trying to decide which feature they should invest in next.
Which technique would BEST help with this decision?
Answer: A
Explanation:
A/B testing best helps the product owner decide which version of a feature to invest in by comparing different variations with real users and measuring which delivers better results or engagement.
NEW QUESTION # 82
An organization has identified a workaround for dealing with a recurring incident. As this workaround involves a sequence of manual steps, the incident is still causing more impact than is acceptable.
Which should the 'problem management' practice MOST LIKELY recommend to minimize business disruption?
Answer: D
Explanation:
Problem management aims to reduce the impact of recurring incidents by moving from temporary workarounds to more stable and efficient long-term solutions. If a workaround involves manual steps and still causes unacceptable disruption, automating it helps reduce effort, speed up resolution, and minimize human error, thereby significantly reducing business impact while a permanent fix is being developed.
NEW QUESTION # 83
When reviewing a recent project, the project manager asked questions about what outcomes were wanted, and how these were prioritized compared to other alternatives.
Which high-velocity IT objective were they assessing?
Answer: C
Explanation:
Valuable investments focus on ensuring that work is aligned with desired business outcomes and that priorities are based on the value delivered compared to other options. By asking what outcomes are wanted and how they are prioritized against alternatives, the project manager is assessing whether the investment decisions are delivering maximum value in line with organizational objectives.
NEW QUESTION # 84
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: C
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 85
Which is a characteristic of a digital organization?
Answer: A
Explanation:
A digital organization embeds digital technology into its core value-creating activities rather than limiting it to support functions. This means digital technology is primarily used in the organization's main operational and customer-facing processes, enabling new ways of delivering value, improving agility, and supporting continuous innovation in how the business operates.
NEW QUESTION # 86
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