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WGU Managing-Human-Capital Exam Overview:
| Certification Vendor: | Western Governors University |
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| Exam Name: | Managing Human Capital |
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| Exam Number: | C202 |
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| Exam Duration: | 120 minutes |
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| Exam Format: | Scenario-Based Questions, Multiple Choice, Objective Assessment |
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| Available Languages: | English |
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| Real Exam Qty: | 60-70 |
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| Certificate Validity Period: | No Expiration |
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| Related Certifications: | MSML MBA Business Management Programs |
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| Passing Score: | Competency-Based Pass |
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| Sample Questions: | WGU Managing-Human-Capital Sample Questions |
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| Exam Way: | Online Proctored Objective Assessment |
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| Pre Condition: | Enrollment in a WGU business or management degree program |
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| Official Syllabus URL: | https://www.wgu.edu/ |
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| Topic | Details |
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| Topic 1 | - Maximizing Employee Contribution: This section of the exam measures skills of Business Managers and covers strategies to maximize employee contribution to organizational excellence. Learners investigate methods for leveraging employee strengths and capabilities to achieve business objectives. The material focuses on how managers can create environments where employees are empowered to contribute their best work and how individual contributions integrate to create overall organizational excellence.
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| Topic 2 | - Performance Management Best Practices: This section of the exam measures skills of Human Resource Managers and covers best practices to manage performance for added value. Learners examine systems and processes for measuring, evaluating, and improving employee performance. The content addresses how managers can establish clear performance expectations, provide effective feedback, conduct performance reviews, and implement improvement plans that drive individual and organizational results.
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| Topic 3 | - Managing Human Capital: Managing Human Capital focuses on strategies and tools that managers use to maximize employee contribution and create organizational excellence. You will learn talent management strategies to motivate and develop employees as well as best practices to manage performance for added value.
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| Topic 4 | - Talent Management Strategies: This section of the exam measures skills of Human Resource Managers and covers talent management strategies to motivate and develop employees. Learners explore methods for attracting, developing, and retaining talent within organizations. The content addresses how managers can implement effective talent management programs that align employee capabilities with organizational goals and foster employee engagement and productivity.
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| Topic 5 | - Employee Motivation and Development: This section of the exam measures skills of Organizational Development Specialists and covers strategies to motivate and develop employees for optimal performance. Learners study approaches for understanding employee motivation factors and creating development opportunities. The material focuses on techniques managers use to enhance employee skills, encourage professional growth, and build a motivated workforce that contributes to organizational success.
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WGU Managing Human Capital C202 Sample Questions (Q49-Q54):
NEW QUESTION # 49
Employee A and Employee B are unable to reach an agreement on how to approach a project. Their manager instructs them to sit down and quickly reach a solution that will make both employees partially happy.
Which type of conflict management strategy has the manager instructed these employees to use?
- A. Compromising
- B. Accommodating
- C. Avoiding
- D. Competing
Answer: A
Explanation:
The compromising conflict management strategy involves both parties giving up something to reach a mutually acceptable solution. In this scenario, the manager instructs Employees A and B to find a solution that will make both of them partially happy, which is characteristic of compromising. This approach is suitable when the conflict needs a quick resolution, and both parties have equal power and are willing to make concessions. It aims for a middle-ground outcome that provides partial satisfaction to both parties involved.
References:
* Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. Xicom.
* Dessler, G. (2020). Human Resource Management. Pearson.
NEW QUESTION # 50
Why is human resource planning an important human resource management activity?
- A. It helps design a workplace for optimal efficiency and performance while also identifying the talent needed to execute a business strategy.
- B. It provides guidance on how to form business goals that are in alignment with the organization s vision.
- C. It provides direction on how to budget the financial needs of an organization to ensure the organization remains profitable.
- D. It provides a means to get the most output from each employee through rewards and punishments to drive greater profits.
Answer: A
Explanation:
Human resource planning is a critical function of human resource management that involves forecasting an organization's future human resource needs and planning for how to meet those needs. This includes designing jobs and workspaces for optimal efficiency, ensuring the right number of employees with the right skills are in place, and aligning human resources with the organization's strategic goals. This planning ensures the organization can meet its future demands and remain competitive.
References:
* Human Resource Planning, Society for Human Resource Management (SHRM) website
NEW QUESTION # 51
What are mandatory benefits?
- A. Benefits that are required by law to be provided to employees
- B. Benefits that are required by the employer to be provided to employees
- C. Benefits that are customarily provided to employees and are rarely denied
- D. Benefits that are in high demand and attract the most desirable candidates
Answer: A
Explanation:
Mandatory benefits are benefits that employers are legally required to provide to employees. According toHuman Resource Management, 16th Editionby Gary Dessler, these benefits are established by federal and state laws to protect employees' economic security and well-being.
Examples of mandatory benefits include Social Security, unemployment insurance, workers' compensation, and in some cases family and medical leave. Employers do not have discretion over whether to offer these benefits, as failure to comply can result in legal penalties.
Dessler distinguishes mandatory benefits from voluntary or customary benefits, which employers may offer to remain competitive or attract talent. Therefore, mandatory benefits are best defined as thoserequired by law.
Source:
Gary Dessler,Human Resource Management, 16th Edition, Chapter on Employee Benefits and Legal Compliance
NEW QUESTION # 52
What is a benefit to the employer of providing a healthy and safe work environment?
- A. Increased availability of the employer's assistance program
- B. Reduced need for policies and procedures
- C. Decreased absenteeism due to health-related issues
- D. Increased health benefit options
Answer: C
Explanation:
* Healthy Work Environment: Providing a healthy and safe work environment helps prevent workplace injuries and illnesses, promoting overall well-being.
* Absenteeism Reduction: When employees are healthy, they are less likely to take time off due to illness or injury, leading to decreased absenteeism.
* Productivity and Morale: A safe work environment enhances employee morale and productivity, as employees feel valued and protected.
* Cost Savings: Reduced absenteeism also translates into cost savings for the employer, as fewer resources are spent on temporary replacements and overtime for covering absent employees.
References:
* Occupational Safety and Health Administration (OSHA) guidelines
* Studies on workplace safety and productivity by the National Institute for Occupational Safety and Health (NIOSH)
NEW QUESTION # 53
A manager meets with an employee to praise the employee for achieving monthly sales goals.
Which performance management technique did this manager implement?
- A. Constructive feedback
- B. Progressive coaching
- C. Formal coaching
- D. Positive feedback
Answer: D
Explanation:
The manager implemented the technique of positive feedback by praising the employee for achieving monthly sales goals. Positive feedback involves recognizing and affirming good performance, which helps to reinforce desirable behaviors and motivate employees. It is a critical component of effective performance management because it not only acknowledges the employee's efforts and achievements but also encourages them to maintain or improve their performance.
References
* Managing Human Capital Textbook
* "The Power of Feedback: Giving, Seeking, and Using Feedback for Performance Improvement" by Manuel London
* SHRM (Society for Human Resource Management) guidelines on performance feedback
NEW QUESTION # 54
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