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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Software Troubleshooting23%- Operating system troubleshooting
  • 1. Resolve boot and startup issues
  • 2. Fix application and driver errors
  • 3. Troubleshoot performance problems
- Security-related troubleshooting
  • 1. Recover compromised systems
  • 2. Resolve unauthorized access issues
  • 3. Identify malware symptoms
- Mobile and application troubleshooting
  • 1. Troubleshoot mobile OS issues
  • 2. Resolve connectivity problems
  • 3. Fix application crashes and freezes
Topic 2: Operational Procedures21%- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Use professional communication skills
  • 3. Follow change management procedures
- Backup and disaster recovery
  • 1. Implement backup strategies
  • 2. Verify data integrity
  • 3. Perform disaster recovery procedures
- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Handle hazardous materials properly
  • 3. Understand environmental impacts
Topic 3: Security28%- Threat prevention
  • 1. Prevent phishing and social engineering
  • 2. Secure end-user devices
  • 3. Detect and remove malware
- Security fundamentals
  • 1. Configure wireless security
  • 2. Apply encryption technologies
  • 3. Implement authentication and access controls
- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Apply least privilege principles
  • 3. Implement physical security measures
Topic 4: Operating Systems28%- Windows tools and utilities
  • 1. Manage disks and partitions
  • 2. Use Task Manager and Device Manager
  • 3. Use Command Prompt and PowerShell
- File systems and maintenance
  • 1. Manage file systems and permissions
  • 2. Perform OS updates and upgrades
  • 3. Configure backup and recovery
- OS installation and configuration
  • 1. Configure macOS and Linux
  • 2. Manage mobile operating systems
  • 3. Install and configure Windows

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q314-Q319):

NEW QUESTION # 314
A malicious actor uses multiple endpoints that are spread across multiple locations to target a single endpoint. Which of the following describes this threat?

Answer: D

Explanation:
A distributed denial of service (DDoS) attack involves multiple endpoints from different locations targeting a single endpoint to disrupt its services.


NEW QUESTION # 315
A user's machine is infected with malware that the user's existing security software did not detect.
Which of the following best explains the reason the infection was undetected?

Answer: A

Explanation:
Outdated malware definitions prevent security software from recognizing newly developed or updated threats, allowing the infection to go undetected.


NEW QUESTION # 316
A customer laptop has been shutting down unexpectedly. The customer explains that a blue screen appears just before the laptop turns off, but the screen disappears too quickly to see anything. Which of the following tools should a technician use to find details about the error?

Answer: B

Explanation:
A blue screen or sudden shutdown generates diagnostic records that persist after reboot, and the primary Windows tool to review those records is Event Viewer. Quentin Docter states: "Event Viewer should be the first place you look when you are trying to solve a problem whose solution is not evident," because the system and applications "will often create an entry... that can be used to... diagnose problems." He also specifically notes for unexpected shutdowns: "The first place to check is Event Viewer on the System tab," where kernel and EventLog entries help determine whether the system lost power or shut down abnormally.
Mike Meyers reinforces that Event Viewer is how you read Windows logs (Application, Security, Setup, System) and that the details pane shows information about the selected event, which is exactly what you need when the on-screen error flashes too quickly. Performance Monitor is for counters/trends, Device Manager focuses on hardware status/drivers, and System Information shows configuration-not the crash/shutdown event details. Hence, Event Viewer (C) is correct.


NEW QUESTION # 317
Which of the following is the best way to distribute custom images to 800 devices that include four device vendor classes with two types of user groups?

Answer: C

Explanation:
In enterprise environments, network-based deployment solutions (such as Windows Deployment Services or SCCM) allow administrators to push images across the network to hundreds of devices efficiently. These tools support hardware-specific drivers (for different vendor classes) and can accommodate user-group configurations using task sequences or answer files.
A and B (xcopy and robocopy) are file-level tools and not designed for full OS image deployment.
C). Using local tools per device is inefficient for large-scale rollouts (800 devices).
D). Network-based deployment is the industry standard for this scale.
Reference:
CompTIA A+ 220-1102 Objective 1.4: Given a scenario, use appropriate Microsoft operating system installation methods.
Study Guide Section: Deployment methods (including PXE boot, image deployment)


NEW QUESTION # 318
An international traveler is concerned about others accessing the contents of their smartphone if it is lost or stolen. The traveler has enabled biometrics. Which of the following additional security measures further reduces the risk of unauthorized data access?

Answer: D

Explanation:
Device encryption further reduces the risk of unauthorized data access by ensuring the contents of the smartphone cannot be read without proper authentication, even if the device is lost or stolen.


NEW QUESTION # 319
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