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SAP C-BCSCX-2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Opportunity to Quote
B. Quote to Order
C. Source to Pay
D. Lead to Opportunity
E. Hire to Retire

Answer: A,B,D

NEW QUESTION # 17
Which of the following are capabilities of SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Intelligent Lead Score
B. Forecasting and Pipeline Management
C. Agent Desktop
D. Guided Selling
E. Case Management

Answer: A,B,D

NEW QUESTION # 18
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Guided selling
B. Agent Desktop
C. Omnichannel experience
D. Billing

Answer: B,C

NEW QUESTION # 19
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. Enterprise Consent and Preference Management
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: C

NEW QUESTION # 20
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Connect information from a single source.
C. Provide multiple views of the customer.
D. Execute end-to-end loyalty campaigns.

Answer: A

NEW QUESTION # 21
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