Oracle 1Z0-1064-26 Advanced Testing Engine & 1Z0-1064-26 Valid Exam Registration

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Omnichannel Communications	15%	- Email, chat and CTI configuration - Media toolbar and agent notifications - Work routing and queue setup
Topic 2: Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Topic 3: Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Topic 4: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Topic 5: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - DCS architecture and deployment - Authentication, profiles and security
Topic 6: Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q27-Q32):

NEW QUESTION # 27
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
B. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
C. You must retrieve large volumes of data through a REST API endpoint.
D. You can download large volumes of SR data from the Analytics interface.

Answer: A,D

NEW QUESTION # 28
If you want to disable the ability to delete activities for all users, what action should you perform?

A. Remove the "delete activities" role from all the users who have this role.
B. Remove the "delete activities" button from all pages used by the users who have this access.
C. Remove the "delete activities" privilege from all the roles for users who have this access.
D. Remove the users of the roles who have the "delete activities" access.

Answer: D

NEW QUESTION # 29
Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

A. If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
B. If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
C. Resolution is due on Saturday, 2 PM EST.
D. First Response is due on Friday, 12 noon EST.

Answer: B,D

NEW QUESTION # 30
Which two statements are true regarding the Audit History tab of a Service Request?

A. It is searchable by date range, username, event type, event severity, and event duration.
B. It is exportable to Excel.
C. It is available only to authorized administrators.
D. It allows users to save searches for later reuse.
E. It is enabled by default.

Answer: D,E

NEW QUESTION # 31
Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?

A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.

Answer: C

NEW QUESTION # 32
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