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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Experience and Customization | 8% | - Customizing UX for Users and Managers with clicks not code - Using Lightning Page Editor and Report Builder - Out-of-box components - Leveraging Lightning UI to enhance staff experiences |
| Topic 2: Data Model | 25% | - Tracing key data pieces including custom attributes - Key objects in Order Management: Order, Order Summary, Fulfillment Orders, Return Orders - Establishing integration with B2C Commerce or other commerce systems |
| Topic 3: Process Automation and Integrations | 27% | - Connecting nodes to drive business value - Navigating the Order Management overarching process - Order Management's ability to produce business value - Integration with external systems using clicks not code |
| Topic 4: Order Management Basics | 17% | - Working with third-party systems using platform extensions - Business value proposition of residing on Salesforce core architecture - Articulating the extensible platform nature of Order Management - Positioning Order Management and avoiding competitive scenarios |
| Topic 5: Deployment and Debugging | 17% | - Accessing runtime as a User - Deployment options and deployment life-cycle - Creating Order Management processes from scratch - Supporting objects and their related configuration |
>> Latest AP-219 Exam Objectives <<
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NEW QUESTION # 70
Where should a service agent go first to view process exceptions related to a specific Order?
Answer: B
NEW QUESTION # 71
An item is not able to be fulfilled by the location assigned to the Item's Fulfillment Order. What two steps does a customer service representative need to do to move the item to a different fulfillment location?
Choose 2 answers
Answer: A,C
NEW QUESTION # 72
What are two items that an administrator should consider when building out a flow for one location vs multiple locations?
Answer: B,C
Explanation:
When building a flow for multiple locations, an administrator should consider the following challenges:
Multiple locations will introduce nested loops which can make the canvas substantially larger. For example, a flow that handles multiple fulfillment orders per order and multiple fulfillment order lines per fulfillment order will need to loop through both levels of records. This can make the flow more complex and harder to maintain.
Multiple locations can lead to limit exceptions. For example, a flow that queries or updates a large number of records across multiple locations may hit the SOQL query limit or the DML statement limit. To avoid this, an administrator should use bulkified actions and optimize the flow performance. Reference: Order Fulfillment Flows, [Flow Performance Best Practices]
NEW QUESTION # 73
Auser wants to review credit card payment data for a specific Order. Which object should the employee navigate to?
Answer: A
Explanation:
The object that the user should navigate to to review credit card payment data for a specific Order is Order Payment Summary. An Order Payment Summary is a record that represents a payment made for an order or part of an order. An Order Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc. Verified Reference:https://help.salesforce.com/s/articleView?id=sf.order_management_order_payment_summary.htm&type=5
NEW QUESTION # 74
Which two statements about the Order Summary object are accurate?
Answer: A,D
Explanation:
Two statements about the Order Summary object that are accurate are:
It does not exist without the original Order object.An Order Summary is a record that represents the financial summary of an order that is received from an external system, such as B2C Commerce or B2B Commerce. An Order Summary has a master-detail relationship to the Order object, which means that it cannotexist without its parent Order record.
It is read-only for financial order data. An Order Summary contains financial order data, such as total amount, tax amount, discount amount, etc., that are populated from the external system when the order iscreated. These fields are read-only and cannot be edited in Order Management.
Verified Reference: https://help.salesforce.com/s/articleView?id=sf.order_management_order_summary.htm&type=5
NEW QUESTION # 75
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