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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Service Cloud Consultant Exam |
| Exam Number: | Service-Con-201 |
| Real Exam Qty: | 60 scored questions (plus possible unscored items) |
| Exam Duration: | 105 minutes |
| Exam Price: | $200 USD (varies by region) |
| Passing Score: | Not officially published by Salesforce |
| Available Languages: | English, German, Spanish, French, Japanese |
| Related Certifications: | Salesforce Certified Advanced Administrator Salesforce Certified Administrator |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | Requires annual maintenance; certification remains active upon completion of maintenance modules |
| Recommended Training: | Service Cloud Implementation Guides Trailhead Service Cloud Consultant Trailmix |
| Exam Registration: | Kryterion Webassessor Registration Salesforce Certification Overview |
| Sample Questions: | Salesforce Service-Con-201 Sample Questions |
| Exam Way: | Online proctored or onsite exam via Kryterion Webassessor |
| Pre Condition: | Recommended: Salesforce Administrator certification or equivalent Salesforce platform experience |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/servicecloudconsultant |
>> Reliable Salesforce Service-Con-201 Exam Question <<
The PDF version of the ValidVCE Salesforce Certified Service Cloud Consultant (Service-Con-201) prep material is easily accessible. This format is ideal for someone who is constantly on the move, as you can prepare for your Salesforce Certified Service Cloud Consultant (Service-Con-201) exam whether you are using your smartphone, tablet, or laptop. You can study anywhere, at any time, without having to worry about installing anything. Furthermore, you can study with a hard copy by printing all of your Salesforce Certified Service Cloud Consultant (Service-Con-201) PDF questions. We offer regular updates in PDF format to improve Salesforce Certified Service Cloud Consultant (Service-Con-201) questions according to changes in the exam.
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NEW QUESTION # 213
Cloud Kicks has recently started using Entitlements within its support process. Service agents are selecting entitlements with similar names that are incorrectly associated with the account assigned on the case.
What should a consultant recommend to meet the requirements and help service agents?
Answer: B
Explanation:
Lookup filters can be used to restrict the Entitlements that service agents can select based on specific criteria, such as the account associated with the case. By enabling lookup filters, Cloud Kicks can ensure that agents are only presented with relevant entitlements, reducing the risk of selecting incorrect entitlements and improving the support process's efficiency.
NEW QUESTION # 214
Universal Containers' leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.
What should the consultant recommend to distribute cases?
Answer: C
Explanation:
To efficiently distribute cases and get the right people involved for quicker resolution, creating queues that group support agents by expertise or function and utilizing assignment rules to automatically route cases to the appropriate queues is recommended. This approach streamlines case distribution, ensuring cases are handled by agents best equipped to resolve them promptly.
NEW QUESTION # 215
Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.
What should a consultant recommend that UC's Salesforce admin do in this scenario?
Answer: B
Explanation:
Opting the sandbox in as a preview org allows the UC team to test new Salesforce features and updates in a controlled environment before they are deployed to the production org. Thisproactive approach helps identify and address potential issues, ensuring that the implementation project is not adversely affected by upcoming Salesforce releases.
NEW QUESTION # 216
What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?
Answer: B
Explanation:
When adding a report chart to a Page Layout or a Lightning Record Page, the report must include a chart component. This is because the visualization aspect of the chart is what's displayed on the layout, providing a graphical representation of the report data directly on the record page for quick insights and analysis.
NEW QUESTION # 217
Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.
What is the recommended feature to meet the requirements?
Answer: B
Explanation:
Incident Management in Salesforce is designed to provide visibility and coordination during service disruptions or issues. For Ursa Major Solar, this feature would allow service agents, operations teams, and customers to have a centralized view and updates on power outages or service issues, facilitating communication and resolution efforts across all stakeholders involved in the incident.
NEW QUESTION # 218
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