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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Management
Topic 2: Workflow and Process Automation
Topic 3: Sales and Marketing Applications
Topic 4: Security and Access
Topic 5: Data and Analytics
Topic 6: Object Manager and Lightning App Builder
Topic 7: Setup and Configuration
Topic 8: Service and Support Applications
Topic 9: Productivity and Collaboration

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Salesforce Certified Administrator Sample Questions (Q66-Q71):

NEW QUESTION # 66
When a Sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched.
Which automation tool should an administrator use to build this discount calculator screen?

Answer: C

Explanation:
Explanation
Flow Builder supports creating a screen that can launch a simple discount calculator when a button is clicked on an opportunity.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_distribute_button.htm&type=5


NEW QUESTION # 67
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

Answer: C

Explanation:
Explanation
Assignment rules are tools that allow administrators to automatically route records to users or queues based on certain criteria. For example, an assignment rule can assign cases to different queues based on case priority, origin, type, or other fields. Assignment rules can be triggered when records are created manually, via email, web, or API. Assignment rules consist of multiple rule entries that define the criteria and actions for each assignment scenario. References:
https://help.salesforce.com/s/articleView?id=sf.customize_leadrules.htm&type=5https://help.salesforce.com/s/ar


NEW QUESTION # 68
The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.
Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?
Choose 2 answers

Answer: A,C


NEW QUESTION # 69
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

Answer: A

Explanation:
Explanation
Case escalation rules are a featurethat can be used to meet this requirement. Case escalation rules can automatically escalate cases that meet certain criteria, such as being open for more than a specified time or having a certain priority. Escalation rules can assign cases to a different owner or queue and send email notifications to the support manager or other recipients.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


NEW QUESTION # 70
Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field.
Which two options should the administrator recommend to help simplify the process?
Choose 2 answers

Answer: A,C

Explanation:
Explanation
Paths allow you to display key fields and guidance for each stageof an opportunity. Kanban list views allow you to update records by dragging them between columns.
References:
https://help.salesforce.com/s/articleView?id=sf.path_overview.htm&type=5https://help.salesforce.com/s/articleV


NEW QUESTION # 71
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