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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL Foundation (Version 5) |
| Exam Number: | ITIL-5-Foundation |
| Exam Format: | Multiple-choice |
| Real Exam Qty: | 40 |
| Passing Score: | 65% |
| Available Languages: | English, Spanish, French, Chinese (Simplified), Italian, Japanese, Polish, Chinese (Traditional), Portuguese, German |
| Exam Price: | USD 383 |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional ITIL 4 Strategic Leader ITIL 4 Extension Modules |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | 3 years |
| Sample Questions: | ITIL ITIL-5-Foundation Sample Questions |
| Exam Way: | Online (proctored) or at a Pearson VUE test center |
| Pre Condition: | No prerequisites. Accredited ITIL 5 Foundation training is strongly recommended but not required. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-5-Foundation |
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NEW QUESTION # 48
Which of the following is a part of purpose of ' deliver ' activity?
Answer: C
Explanation:
Managing user onboarding is part of the purpose of the deliver activity, so option A is correct. ITIL explains that deliver focuses on providing services to users, maintaining service quality, managing onboarding and offboarding, and gathering consumer feedback. This activity is concerned with the actual provision of agreed services and the service relationship at the user level. Monitoring support systems belongs more to operate.
Designing prototypes belongs to design. Obtaining supplier resources belongs to acquire. Deliver is especially important because it is where many users directly experience the service. User onboarding is a clear example because it involves enabling users to begin using the service properly, often including access setup, guidance, request fulfillment, and communication. This directly supports service consumption and the achievement of user outcomes.
NEW QUESTION # 49
What is a product/service prototype?
Answer: C
Explanation:
ITIL defines a product/service prototype as an "initial creation of a product or service that demonstrates its basic form, functionality, and operational capabilities." The document also explains that prototypes are used to test and refine design and to test hypotheses. Option C is therefore the correct answer because it reflects the essence of that definition. Option A actually describes a service request, which initiates an agreed service action. Option B sounds more like release or transition-related activity. Option D describes a specification, not a prototype; ITIL separately defines a product/service specification as a detailed document outlining critical aspects, requirements, and characteristics. ITIL's design section also makes clear that the outputs of the design activity include both specifications and prototypes, which confirms they are distinct concepts. A prototype is something preliminary and testable, not a final approved description. Because the question asks specifically for what a prototype is, and ITIL gives a direct glossary-style explanation, the right answer is C.
NEW QUESTION # 50
The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth. Which governance activity does this represent?
Answer: B
Explanation:
In ITIL governance, the governing body performs three core activities: evaluate, direct, and monitor. The scenario in the question is about the board approving a strategy and instructing management to prioritize investment. That is a classic example of direction-setting. ITIL explains that governance ensures that the organization's activities are aligned with objectives and controlled through oversight. Evaluation involves assessing the organization's environment, options, and stakeholder needs. Monitoring is about tracking performance, conformance, and progress. Direct, by contrast, is the activity of setting direction, assigning priorities, and instructing management on what should be pursued. The board's decision in this question is not merely an assessment and it is not a review of implementation results. It is a decision that establishes priorities and gives management a clear mandate. That is exactly what "direct" means in a governance context. ITIL distinguishes governance from day-to-day management, and this example is clearly at the governance level because it comes from the board of directors. Therefore, option C is the fully verified answer.
NEW QUESTION # 51
What is the ITIL Value System ?
Answer: B
Explanation:
The correct answer is C. ITIL Version 5 defines the ITIL Value System, or ITIL VS, as a model representing how all the components and activities of an organization work together to facilitate value creation through digital products and services. The ITIL VS combines governance and management of digital technology into one overall system. It shows how opportunity and demand enter the system and how the system produces value for the organization, customers, and other stakeholders. It includes five components: guiding principles, governance, value chain, practices, and continual improvement. Option A is incorrect because it defines a management practice, not the ITIL Value System. Option B describes governance of digital technology, which is only one component of the ITIL VS. Option D defines a value chain, which is also part of the ITIL VS but not the whole system. The ITIL VS is broader because it explains how governance, management, practices, continual improvement, and value chain activities work together.
NEW QUESTION # 52
According to the ' Focus on value ' ITIL Guiding Principle, all organizational activities should link back to what?
Answer: B
Explanation:
According to the ITIL guiding principle "focus on value," all organizational activities should link back to benefits for the organization, its customers, and other stakeholders, so option A is correct. ITIL defines value broadly as perceived benefits, usefulness, and importance. This means value is not limited to financial gain alone. It may include customer outcomes, user experience, sustainability, trust, operational effectiveness, and strategic progress. The principle reminds organizations to ask why an activity is being performed and how it contributes to meaningful results. Increased revenue, employee satisfaction, and market share can all matter, but none of them alone fully represents value. By linking activities to stakeholder benefit, organizations avoid waste, align effort with purpose, and ensure that decisions support value creation rather than internal activity for its own sake.
NEW QUESTION # 53
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