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Scrum PSM-II Exam Syllabus Topics:

Section	Objectives
Supporting Organizational Change	- Scaling Scrum 1. Organizational Agility 2. Multi-Team Collaboration - Agile Transformation 1. Organizational Impediments 2. Change Management
Scrum Master Responsibilities	- Servant Leadership 1. Removing Impediments 2. Continuous Improvement 3. Enabling Self-Management - Serving the Scrum Team 1. Coaching Developers 2. Supporting Product Owners 3. Facilitating Scrum Events
Managing Products with Agility	- Product Backlog Management 1. Value Optimization 2. Ordering and Refinement - Stakeholder Collaboration 1. Feedback Loops 2. Expectation Management
Scrum Theory and Principles	- Scrum Values 1. Courage 2. Respect 3. Focus 4. Commitment 5. Openness - Empiricism 1. Adaptation 2. Inspection 3. Transparency
Developing People and Teams	- Team Dynamics 1. Team Coaching 2. Conflict Resolution 3. Collaboration Techniques - Facilitation Skills 1. Workshop Facilitation 2. Decision-Making Support

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Scrum Professional Scrum Master level II (PSM II) Sample Questions (Q93-Q98):

NEW QUESTION # 93
During the Sprint Retrospective, the newest developer says that his perspective and ideas have been ignored by the rest of the Developers throughout the Sprint What Scrum values are touched here?
(choose the best three answers)

A. Respect
B. Courage
C. Transparency
D. Openness
E. Focus
F. Commitment

Answer: A,B,D

Explanation:
Explanation
The Scrum values of courage, openness, and respect are touched in this situation. Courage means that the Scrum Team members have the courage to do the right thing and work on tough problems, and also to speak up when they have concerns or disagreements. Openness means that the Scrum Team members and stakeholders agree to be open about all the work and the challenges with performing the work. Respect means that the Scrum Team members respect each other to be capable, independent people, and also respect the opinions and ideas of others.
In this case, the newest developer showed courage by expressing his feelings during the Sprint Retrospective, which is an opportunity for the Scrum Team to inspect itself and create a plan for improvements. The rest of the Developers should have been more open to listening to his perspective and ideas throughout the Sprint, as they might have valuable insights or suggestions for improving the product or the process. The Developers should also have respected the newest developer as a member of the team, and given him a fair chance to contribute and collaborate with them.
References:
The Scrum Guide, November 2020, p. 13-14
What are the 5 Scrum Values?, Visual Paradigm, accessed on September 30, 2023 Scrum Values Poster, Scrum.org, accessed on September 30, 2023

NEW QUESTION # 94
What would be the responsibilities of a self-organizing Development Team?

A. Update stakeholders on the daily progress and keep the burn-down chart updated.
B. Select the Product Backlog items for the Sprint and do the work planned in the Sprint Backlog.
C. Writing User Stories and reordering the Product Backlog.
D. Deciding on the value of the product features and value estimations.

Answer: B

NEW QUESTION # 95
A few members of the Scrum Team discuss work that is not being done. Some say it is part of the Definition of Done, others say it is not. After an hour of angry discussion, someone starts making personal insults and anger levels rise. What is the best action for the Scrum Master to take?
(Choose the best answer)

A. End the discussion. Make the call whether the work is or is not part of the Definition of Done.
Identify who is involved in the conflict and decide on their further presence on the Scrum Team.
B. Take the people involved aside. Ask them to resolve the situation outside of the Scrum Team, if required through their managers. The goal is to maintain stability in the team.
C. Defuse the conflict. Take the Definition of Done and tell the other members of the Scrum Team how to interpret it, so they can autonomously decide whether the debated work is or is not part of it
D. Conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. Remind the other members of the Scrum Team that conflicting ideas are natural, but making it personal does not help.

Answer: D

Explanation:
The best action for the Scrum Master to take in this situation is to conduct a session to help the Scrum Team resolve the conflict and create a uniform Definition of Done. This is because the Scrum Master is a servant-leader, a facilitator, and a coach to the team, who should have the skills to help resolve conflicts if called upon by the team. The Scrum Master can employ various strategies to effectively resolve conflicts within the Scrum Team, such as promoting open communication, facilitating active listening, mediating disagreements, and fostering collaboration.
The Scrum Master can also remind the team members that conflicting ideas are natural and can be beneficial for innovation and learning, but making it personal does not help and violates the Scrum values of respect and openness. The Scrum Master can guide the team to create a clear and shared Definition of Done that reflects their quality standards and expectations for the product4.

NEW QUESTION # 96
Steven is a Scrum Master of a Scrum Team that is new to Scrum. At the halfway point of the Sprint, the Product Owner comes to Steven telling him that he is concerned the Development Team will not be able to complete the entire Sprint Backlog by the end of the Sprint.
What should Steven do in this situation?

A. Motivate the Development Team to meet their commitment to the Product Owner.
B. Advise the Product Owner that the Development Team owns the Sprint Backlog and it is up to them to meet their commitments. No one tells the Development Team how to turn Product Backlog into Increments of potentially releasable functionality.
C. Add more people to the Development Team to meet the Product Owner's expectations.
D. Coach the Product Owner that with complex software development, you cannot promise the entire scope that was forecast during Sprint Planning. As more is learned during the Sprint, work may emerge that affects the Sprint Backlog.

Answer: D

Explanation:
Scrum is founded on empirical process control theory, or empiricism. Empiricism asserts that knowledge comes from experience and making decisions based on what is known. The Sprint Backlog is a forecast by the Development Team about what functionality will be in the next Increment and the work needed to deliver that functionality into a 'Done' Increment. The Development Team modifies the Sprint Backlog throughout the Sprint, and the Sprint Backlog emerges during the Sprint. This emergence occurs as the Development Team works through the plan and learns more about the work needed to achieve the Sprint Goal.
Why C is incorrect:
a) The Dev Team does not commit to finishing all items in the Sprint Backlog. Committing to completing all items would be fixed scope and fixed time leaving no room to adapt. They commit to the Sprint Goal and doing the right thing.
b) It's also incorrect for the PO to focus on completing the entire Sprint Backlog. Finishing everything should not be his main focus. Having a shippable increment that meets the Sprint Goal is more important than trying to finish everything. The advice in option C is equivalent to "Don't worry, they'll get everything done." but because of the complex domain, you cannot guarantee everything will get done.

NEW QUESTION # 97
Select two ways in which Scrum uses time-boxing to promote self-organization? (Choose two.)

A. Time-boxes can help teams plan how many additional Sprints is needed for User Acceptance testing.
B. Time-boxes helps everybody concentrate on the same problem at the same time.
C. Time-boxes encourage the ones closest to the problem make the best possible decisions within the time- frame given the current situation.
D. Time-boxes ensures that the Development Team commits to completing the items in the Sprint Backlog by the end of the Sprint.

Answer: B,C

Explanation:
Time-boxes help everyone focus on the work of the Sprint and personally commit to achieving the goals of the Scrum Team.

NEW QUESTION # 98
......

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