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ITIL 4 Foundation Exam is a multiple-choice exam consisting of 40 questions, and candidates have 60 minutes to complete the exam. The passing score for the exam is 65%, which means that candidates must correctly answer at least 26 out of the 40 questions to pass the exam. ITIL-4-Foundation Exam is available in multiple languages and can be taken online or in person at an accredited testing center.

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ITIL 4 Foundation certification exam is intended for IT professionals who are new to ITIL or those who have worked with previous versions of the framework. ITIL 4 Foundation Exam certification is vendor-neutral and covers the essential concepts, principles, and practices of ITIL 4. It is an ideal starting point for professionals who want to improve their understanding of IT service management and its role in delivering business value.

ITIL 4 Foundation Exam Sample Questions (Q80-Q85):

NEW QUESTION # 80
Which are elements of the service value system?

A. Service provision, service consumption, service relationship management
B. Customer value, stakeholder value, organization
C. Governance, service value chain, practices
D. Outcomes, utility, warranty

Answer: C

NEW QUESTION # 81
Which gives a user access to a system?

A. Service consumption
B. Service provision
C. Service requirement
D. Service agreement

Answer: B

NEW QUESTION # 82
Which is a purpose of the 'service desk' practice?

A. To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
B. To maximize the number of successful IT changes by ensuring risks are properly assessed
C. To capture demand for incident resolution and service requests
D. To set clear business-based targets for service performance

Answer: C

NEW QUESTION # 83
Which TWO types of competence are MOST important 'or service desk staff?
1. Knowledge of business processes
2. Collaboration skills
3. Advanced technical knowledge
4. Workflow design skills

A. 1 and 2
B. 3 and 4
C. 1 and 4
D. 2 and 3

Answer: A

NEW QUESTION # 84
Which guiding principle focuses on reducing costs and human errors?

A. Optimize and automate
B. Think and work holistically
C. Focus and value
D. Collaborate and promote visibility

Answer: A

NEW QUESTION # 85
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