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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	24%	- Evaluate data volume and platform constraints - Align requirements to native features or external solutions - Define KPIs based on business goals and budget - Select appropriate Communications Cloud products - Assess customer IT ecosystem against architectural principles - Map business processes, personas and requirements
Topic 2: Delivery	16%	- Execute data migration plans - Validate solution implementation against design - Align architecture and order components - Distinguish out-of-the-box vs custom functionality
Topic 3: Planning and Design	60%	- Develop data migration strategies - Create quoting and order capture processes - Design asset management and MACD workflows - Prioritize and size user stories - Decompose commercial products for implementation - Design order fulfillment orchestration flows - Design scalable product catalog models

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q74-Q79):

NEW QUESTION # 74
What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

A. The product Service sold has a recurring charge
B. The product services sold can undergo future attribute changes
C. The Product sold is a device accessory such as phone case
D. The product services sold will have child features added in the future
E. The product/service sold is high volume, one time billing event, such as a pay per view

Answer: B,D

NEW QUESTION # 75
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
B. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
C. Do not migrate legacy assets and leverage external objects within salesforce to access them
D. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

Answer: D

NEW QUESTION # 76
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
D. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.

Answer: C,D

Explanation:
In designing the commercial catalog to manage performance with high cart numbers, keeping the number of product attributes low and avoiding large picklists (A), and limiting complex product hierarchies and advanced rules like AutoAdd or AutoRemove (C) are crucial. These practices help maintain system performance by simplifying the product structure and reducing the processing required during CPQ and order management operations.References:Salesforce CPQ and Order Management best practices for product catalog design.

NEW QUESTION # 77
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
B. Configure a Callout Orchestration item using the enhanced system interface
C. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
D. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

Answer: D

Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

NEW QUESTION # 78
A company uses as in-house legacy order management system for order fulfillment and inventory management. The order fulfillment support team complains that the items that makes callouts to the inventory management system get stuck and fail for days and manual intervention is required. The company has decided to move the industries Order management (OM) system. How would industries OM Fallout Management reduce this issue for the company.

A. By automatically queuing the fulfillment request to retry according to predefined retry policy.
B. By automatically queuing the fulfillment request to retry according to fallout analysis report.
C. By automatically balancing order processing tasks across multiple orchestration items
D. By automatically balancing order processing tasks across multiple orchestration queues

Answer: A

Explanation:
Salesforce Industries Order Management ' s Fallout Management feature can address the issue of stuck order items by automatically queuing fulfillment requests to retry according to a predefined retry policy (C). This functionality helps manage temporary integration failures or delays without manual intervention, improving the overall reliability and efficiency of order processing tasks.References:Salesforce Industries OM Fallout Management documentation.

NEW QUESTION # 79
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