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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Analytics & Insights	10%	- KPI measurement 1. Define success metrics 2. Report on business outcomes - Configure analytics features 1. Sales Cloud Einstein features 2. Forecasting configuration 3. Einstein Analytics basics
Integration & Optimization	15%	- Ongoing support and maintenance 1. User adoption monitoring 2. Release management - Integration requirements 1. Third-party integrations 2. Email integration 3. Calendar integration - Performance optimization 1. Salesforce Mobile app configuration 2. Lightning Experience optimization
Planning & Solution Design	25%	- Design user adoption strategy 1. Change management 2. Training requirements - Design Sales Cloud solution 1. Design opportunity management 2. Design lead management process 3. Design account and contact management - Define data model requirements 1. Record types and page layouts 2. Custom objects design 3. Field-level security
Customer Discovery	15%	- Conduct discovery sessions 1. Document pain points and challenges 2. Understand sales methodology 3. Capture success criteria - Determine the scope and business objectives 1. Identify key stakeholders 2. Assess current business processes 3. Define business requirements
Migration & Data Management	10%	- Data quality management 1. Duplicate rules 2. Matching rules - Data migration strategy 1. Data loader configuration 2. Data mapping 3. Data validation rules
Salesforce Configuration	25%	- Implement automation 1. Process Builder 2. Flow Builder 3. Approval processes - Set up Sales Cloud features 1. Configure lead scoring 2. Configure Einstein Activity Capture 3. Set up Salesforce Engage - Configure reporting and dashboards 1. Standard and custom reports 2. Custom report types 3. Dashboard components

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q55-Q60):

NEW QUESTION # 55
The marketing Manager at Universal Containers wants to leverage the power of sales cloud to support the
sales following requirement:
* monitor website traffic
* Email 1200 leads per day
* capture customer satisfaction survey result on a web form
* Understand (report) the case of marketing exercise vs sales activity
What should a consultant recommend to meet this requirement?

A. Use AppExchange marketing app, campaign, web-to-lead, opportunity and report
B. Use site.com campaign web-to lead opportunity, report, and dashboard
C. Use community campaign, web-to-lead, opportunity and report and dashboard
D. Use mass email, campaign, campaign influence, web-to-lead, opportunity and report

Answer: A

NEW QUESTION # 56
CORRECT TEXT
How is currency applied where a company is using multi currency?

Answer:

Explanation:
Every
user also has a personal currency, which is used as the default currency in his or her own quotas, forecasts (depending on which forecasting version you use), opportunities, quotes, and reports.Users can also create opportunities and enter amounts using otheractive currencies.

NEW QUESTION # 57
Which task should be included in a business continuity plan for a contact center? (There are three correct answers.)

A. Disable the Interactive Voice Response (IVR) system.
B. Monitor service level agreements (SLAs) and notify customers.
C. Route cases to agents in an alternate center.
D. Update the case status field values.
E. Deliver training on case handling for contingent staff.

Answer: B,C,E

NEW QUESTION # 58
Cloud Kicks (CK) acquired a shoe distribution partner. The marketing and sales directors want to migrate the existing sales and marketing data into CK's Sales Cloud instance.
Which aspect should the consultant consider first before proceeding with the data migration?

A. Role hierarchy and sharing rules set up prior to migration
B. Volume of customer, partner, and prospect data identified prior to migration
C. Number of marketing campaign licenses required for the migration

Answer: B

Explanation:
Before beginning any data migration, it is crucial to assess the volume of data to be transferred, including customer, partner, and prospect information. This assessment helps determine the complexity and resources required for the migration process, as well as any potential impacts on system performance and storage limits.
Additionally, understanding the data volume ensures that adequate preparations, such as data cleansing and mapping, can be completed prior to migration, which is key to a smooth and efficient transition.
For more on data migration considerations, refer to: Salesforce Data Migration Planning.

NEW QUESTION # 59
The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org.
Which three prerequisites must be met before the consultant can enable Person Accounts?
Choose 3 answers

A. The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.
B. At least one Record Type should be created for Accounts.
C. User Profiles with Read access to Accounts must also have Read access to Contacts.
D. The CK customer portal must be disabled to allow Person Account self-registration in the future.
E. The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.

Answer: A,C

NEW QUESTION # 60
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