AP-207 Exam Review | Cheap AP-207 Dumps

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Energy and Utilities Industry Fundamentals- Energy and utilities business processes
  • 1. Customer lifecycle in utilities
    • 2. Utility operations overview
      Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
      • 1. Work orders and field service concepts
        • 2. Asset tracking and lifecycle management
          - Core platform capabilities
          • 1. Energy and Utilities Cloud features
            • 2. Industry data model concepts
              Metering, Billing, and Usage Management- Billing processes
              • 1. Billing workflows overview
                • 2. Rate and tariff concepts
                  - Meter data handling
                  • 1. Consumption tracking
                    • 2. Usage data ingestion concepts
                      Customer Engagement and Experience- Customer service operations
                      • 1. Case management in utilities
                        • 2. Omni-channel support concepts
                          - Digital customer experience
                          • 1. Self-service portals
                            • 2. Customer communication flows
                              Integration and Data Management- Data management
                              • 1. Data model alignment
                                • 2. Data quality and governance basics
                                  - System integration concepts
                                  • 1. External system connectivity
                                    • 2. API-based integration

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q21-Q26):

                                      NEW QUESTION # 21
                                      An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?

                                      Answer: C

                                      Explanation:
                                      Before embarking on a data migration project to Salesforce Energy and Utilities Cloud, it is crucial to assess the data within the legacy systems. This step involves analyzing the existing data to determine its relevance, accuracy, and completeness, deciding which data sets are essential for migration, and identifying any data that may be outdated or irrelevant and can thus be omitted from the migration process. This assessment ensures a focused and efficient migration process, reducing the risk of data clutter and ensuring that only valuable data is transferred to the new system. Reference = Salesforce provides comprehensive guidelines on best practices for data migration, including the importance of data assessment as the initial step in the migration process. These practices are documented in Salesforce's data migration resources: https://developer.salesforce.com/docs/atlas.en-us.dat.meta/dat/data_import_what_you_need_to_know.htm


                                      NEW QUESTION # 22
                                      Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers

                                      Answer: A,C


                                      NEW QUESTION # 23
                                      The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
                                      What two processes can modify the look and feel of the application?

                                      Answer: B,D


                                      NEW QUESTION # 24
                                      An existing Salesforce customer has built a data model with many custom objects for their call center operations.
                                      How can the customer use OmniStudio to improve the agent experience?

                                      Answer: D


                                      NEW QUESTION # 25
                                      An energy company needs a way to generate PDF or Word proposals based on a quote for commercial customers to review before proceeding with the products and services.
                                      What tool can be used to automatically create these proposals?

                                      Answer: D


                                      NEW QUESTION # 26
                                      ......

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