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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Roles and Responsibilities30%- Describe Renewals Manager role and integration
- Explain renewals tasks and success metrics
Topic 2: Customer Success10%- Explain customer journey & IT purchasing models
- Define customer success
Topic 3: Business Acumen30%- Interpret key financial terms (e.g., CAPEX, OPEX)
- Evaluate products and services to meet customer goals
- Describe renewal cycle and risk action planning
Topic 4: Customer Success Foundation10%- Explain recurring revenue financial implications
- Describe recurring revenue financial terms
- Define customer experience
- Explain the stages of the customer lifecycle
Topic 5: Cisco Tools and Processes20%- Explain Smart Accounts & Smart Licensing
- Describe CX Portfolio and deal management processes

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Cisco Renewals Manager Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which task must a Renewals Manager perform early in the renewal process?

Answer: D


NEW QUESTION # 49
Which service offering helps define the IT vision and strategy of the customer?

Answer: A

Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
IT strategy and planning
Business and technology alignment
IT governance and operating models
IT transformation and innovation
IT performance and optimization


NEW QUESTION # 50
Which of the Cisco Security product offerings focuses on identifying abnormal or suspicious network behaviors?

Answer: B

Explanation:
Stealthwatch is one of the Cisco Security product offerings that focuses on identifying abnormal or suspicious network behaviors, which can help customers with:
* Detecting and responding to advanced threats across their network
* Gaining visibility and control over their network traffic and activity
* Improving their network performance, security, and compliance
References: 2: Cisco Stealthwatch - Cisco


NEW QUESTION # 51
Which licensing model represents the highest value?

Answer: A

Explanation:
Enterprise Agreements (EAs) represent the highest value for customers who want to simplify their software licensing and management across their organization. EAs provide customers with:
Unlimited access to a suite of Cisco software products within a defined technology domain for a fixed term and price The ability to deploy software anytime, anywhere, without additional costs or approvals The flexibility to grow and adjust their software usage without overage fees or penalties The convenience of co-terminating all their subscriptions at the end of the EA term The option to include Cisco services and support in their EA2


NEW QUESTION # 52
At T-90, an RM discovers that a generated renewal quote includes incorrect SKUs that do not match the customer ' s current IB. What should the RM do?

Answer: A

Explanation:
The RM should correct the existing renewal quote directly in CCW-R so that its SKU composition accurately reflects the customer's validated Installed Base (IB). This is precisely the type of quote-integrity activity tested under the current Cisco Renewals Manager v2.0 blueprint. Cisco requires RMs to interpret IB data to identify coverage issues and to validate quote components-including SKUs, terms, and dependencies-in CCW-R to prevent booking holds. (Cisco Learning Content) Cisco's official CCW-R Creating and Managing Renewal Quotes guide confirms that the Items tab is where users resolve quote errors and make quote-level changes, including adding or removing lines, changing service levels, aligning dates, and modifying contract information. It further states that quotes with a Valid or Invalid status can be edited directly. (Cisco) Option B is unnecessary. Cisco provides the Clone function for copying a quote; it is not the prescribed mechanism for correcting an editable quote. Cloning would also reproduce the existing transaction data and still require correction. Option C is incorrect because Cisco prevents submission when blocking quote errors remain unresolved. Option D confuses Smart Account administration with commercial SKU configuration; the Smart Account Administrator does not correct CCW-R quote line-item selection.
Therefore, the RM should reconcile the quote with the IB and edit the existing CCW-R quote, making A the correct answer.


NEW QUESTION # 53
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