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Microsoft MB-280 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and customize Dataverse and model-driven apps35–40- Manage Dataverse components
  • 1. Configure data quality and auditing
  • 2. Implement business rules, flows, and logic
  • 3. Create and modify tables, fields, and relationships
- Customize model-driven apps
  • 1. Integrate Power BI and templates
  • 2. Configure security and access
  • 3. Design forms, views, and dashboards
Topic 2: Extend and enhance Dynamics 365 Sales capabilities10–15- Implement advanced features
  • 1. Set up forecasting and goals
  • 2. Configure mobile and Outlook integration
- Integrate with Power Platform
  • 1. Configure Copilot for Sales
  • 2. Use Power Automate and Power Apps extensions
Topic 3: Implement Dynamics 365 Sales30–35- Enable AI and productivity features
  • 1. Configure predictive scoring
  • 2. Implement collaboration tools
  • 3. Set up Sales Insights and Assistant
- Configure core functionality
  • 1. Configure sales pipelines and charts
  • 2. Configure lead and opportunity management
  • 3. Manage product catalog and pricing
  • 4. Set up sales roles and security
Topic 4: Demonstrate Dynamics 365 Customer Insights capabilities10–15- Use Customer Insights - Journeys
  • 1. Design and automate customer journeys
  • 2. Personalize interactions and campaigns
- Work with Customer Insights - Data
  • 1. Build customer profiles and segments
  • 2. Ingest and unify customer data

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Microsoft Dynamics 365 Customer Experience Analyst Sample Questions (Q29-Q34):

NEW QUESTION # 29
Your organization used Gmail previously and had only one Gmail server profile.
You recently moved to Exchange Online and you need to complete the set up for server-side sync with Exchange Online and ensure all mailboxes are working.
Which three actions should you perform in sequence before saving your changes? To answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions in the correct order.

Answer:

Explanation:

Reference:
Approve Email for All Relevant Users:
After updating the mailbox configurations, it's necessary to approve email for all relevant users. This step confirms that the email addresses are verified and allowed to send and receive emails through Dynamics 365.
This approval step is required to ensure that Dynamics 365 has permissions to access and synchronize with each user's mailbox in Exchange Online.
Test the Email Configuration and Enable the Selected Email Mailboxes for All Relevant Users:
Finally, testing the email configuration ensures that server-side synchronization is functioning correctly with Exchange Online. Once the test is successful, enabling the email mailboxes activates the synchronization for all users.
This step verifies that the settings are correct and that emails can be processed as expected, finalizing the setup.
By updating the mailbox settings to Exchange Online, approving email access, and testing and enabling the configuration, you ensure a smooth transition from Gmail to Exchange Online for server-side synchronization, enabling efficient email communication through Dynamics 365.


NEW QUESTION # 30
The remote sales workforce of your organization has been using the integrated Teams chat to collaborate internally. To save time, you indicate to the sales leader that suggested contacts can be displayed when a seller starts a new connected chat.
The sales leader asked you to configure the ability to use suggested contacts.
Which three users can you use as a rule for suggesting contacts? Each correct answer presents a complete solution. (Choose three.) NOTE: Each correct selection is worth one point.

Answer: A,E,F

Explanation:
When configuring suggested contacts for a new connected chat in Dynamics 365, the following user roles can be utilized as rules for suggesting contacts:
The user assigned as your manager on your system user record: This is a logical option, as it allows the system to suggest contacts that are in the user's direct reporting line.
The Record Owner of the initiating record: This user is directly associated with the record being discussed or worked on, making it relevant for suggestions.
The Created By of the initiating record: The creator of the record may also have pertinent insights or context about the record, making them a suitable candidate for suggestion.


NEW QUESTION # 31
Your sales team has now managed to get all the email communication in place and want to take it a step further by implementing SMS channel.
You need to configure an SMS provider.
Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.

Answer:

Explanation:


NEW QUESTION # 32
You need to ensure that a user named User1 can assign salespeople to sales territories. The solution must use the principle of least privilege. To which security role should you assign User1?

Answer: D

Explanation:
* To assign salespeople to sales territories, the user needs permissions to manage territory assignments, which is typically a higher-level responsibility.
* The Vice president of sales role includes privileges related to managing sales territories, unlike the Sales team member or Salesperson roles, which are more focused on direct sales tasks.
* The System customizer role does not specifically grant territory management permissions and is more focused on customization and configuration tasks.


NEW QUESTION # 33
When modifying model-driven apps, which component is used to create navigation and page structure?

Answer: B


NEW QUESTION # 34
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