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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q31-Q36):

NEW QUESTION # 31
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By automatically generating and managing product attributes from existing descriptions
B. By generating engaging content for banners, social media posts, and blog posts
C. By providing visual search options to transform the shopping experience for customers
D. By integrating with non-SAP systems
E. By supporting edge computing scenarios

Answer: A,B,C

NEW QUESTION # 32
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Deliver personalized content
B. Create quotation versions
C. Route sales orders
D. Generate product recommendations

Answer: A,D

NEW QUESTION # 33
What can companies who unlock the SAP Customer Experience value potential with Clean Core expect?
Note: There are 3 correct answers to this question.

A. Rapid, continuous innovation by running the latest software version
B. Efficient operations of IT security and efficiency
C. Data quality and consistency challenges
D. Better process execution through improved data quality
E. Complex and costly upgrades from custom extensions

Answer: A,B,D

NEW QUESTION # 34
What does Clean Core mean in relation to SAP Customer Experience?

A. It is a strategy to retain an existing installed base of solutions.
B. It is a strategy to keep existing solutions in the target system environment by prioritizing.
C. It is a strategy to minimize modifications, and to run with cloud-compliant extensions and customizations.
D. It is a strategy to aid in cleaning legacy data for the purposes of data migration.

Answer: C

NEW QUESTION # 35
Which SAP CX solution would you position to process customer issues?

A. SAP Service Cloud Version 2
B. SAP Emarsys
C. SAP Customer Data Cloud
D. SAP Sales Cloud Version 2

Answer: A

NEW QUESTION # 36
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