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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation Strategies | 18% | - Governance Framework
|
| Topic 2: Domain Expertise | 28% | - Salesforce.org Product Suite
|
| Topic 3: Integration & Analytics | 13% | - Third-party Integrations
|
| Topic 4: Functional Knowledge | 18% | - Advancement & Alumni
|
| Topic 5: Solution Design | 23% | - Data Model Configuration
|
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NEW QUESTION # 203
A consultant is working with a university that uses Salesforce and wants to install the Education Data Architecture (EDA) in that environment.
What does the consultant need to do after installing EDA to ensure it is set up correctly?
Answer: B
Explanation:
After installing EDA, the consultant needs to make the EDA record types available to profiles that need to access them. This is because EDA comes with several custom record types for standard objects, such as Account, Contact, Course, and Program Enrollment. These record types enable different views and fields for different types of records, such as Household, Student, Faculty, Course Offering, and Program Enrollment. By default, these record types are not assigned to any profiles, so the consultant needs to manually assign them to the appropriate profiles based on the business requirements and user roles of the university. This will ensure that the users can see and use the EDA record types and fields correctly and efficiently. Reference: Education Data Architecture Basics, Assign Record Types to Profiles
NEW QUESTION # 204
A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.
What should the consultant recommend to meet the requirement?
Answer: C
Explanation:
Appointment Scheduling is a solution that the consultant can recommend to meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face. Appointment Scheduling is a feature that allows users to create and manage appointments with customers or clients from Salesforce. Appointment Scheduling can be used to offer different types of services, such as career advice, tutoring, or counseling. Appointment Scheduling also integrates with calendars, email notifications, and reports. Success Teams, Queue Management, and Assignment Rules are not solutions that can meet the requirement of providing career advice to current students and alumni via phone, email, or face-to-face. Reference:
https://help.salesforce.com/s/articleView?id=sf.appointment_scheduling_overview.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/appointment-scheduling
NEW QUESTION # 205
The Advancement office is evaluating the capabilities of Education Cloud. The office needs to ingest, harmonize, and analyze batch data from its Education Cloud org and other systems.
Which solution should the consultant recommend?
Answer: B
Explanation:
Data Integration and Analysis:
Data Cloud (formerly known as Salesforce Customer 360 Data Manager) is designed for ingesting, harmonizing, and analyzing data from multiple sources.
It provides a centralized platform to manage batch data from Education Cloud and other systems.
Capabilities of Data Cloud:
Data Ingestion: Ability to import data from various sources including Education Cloud, ERP systems, and other databases.
Data Harmonization: Standardizes and merges data to create a unified view.
Data Analysis: Offers tools to analyze and visualize the harmonized data for insights.
Implementation Steps:
Enable Data Cloud: Work with Salesforce support to enable Data Cloud for your org.
Configure Data Sources: Set up connections to the various data sources.
Define Data Models: Create data models to harmonize data from different systems.
Setup Data Integration: Configure data integration processes to regularly ingest and update data.
Analyze Data: Use Data Cloud's analytics tools to generate insights from the unified data.
Reference:
Salesforce Documentation: Salesforce Data Cloud
NEW QUESTION # 206
How should a consultant prepare for a successful Education Cloud discovery session with an institution?
Answer: C
Explanation:
The consultant should review the institution's strategic plan to prepare for a successful Education Cloud discovery session. The strategic plan is a document that outlines the institution's vision, mission, goals, and priorities for the future. By reviewing the strategic plan, the consultant can understand the institution's context, challenges, opportunities, and expectations. The consultant can also align the discovery session agenda and questions with the strategic plan. Creating an Education Cloud storyboard, listing the current challenges in education, and building the institution's technology roadmap are not tasks that the consultant should do to prepare for a discovery session. Reference:
https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Discovery_Guide.pdf
NEW QUESTION # 207
The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.
How should the consultant meet this business requirement?
Answer: D
Explanation:
The consultant should use an Opportunity report to meet the business requirement of showing the pipeline of custom programs for the Executive Education department. An Opportunity report is a type of report that shows information about Opportunities, such as amount, stage, probability, or close date. An Opportunity report can help the department director know the pipeline of custom programs by showing the distribution and performance of Opportunities by various criteria, such as program type, account, or owner. Creating a custom report type, setting up an Affiliations report, or configuring a list view are not ways to meet the business requirement of showing the pipeline of custom programs for the Executive Education department. Reference:
https://help.salesforce.com/s/articleView?id=sf.reports_standard_opp.htm&type=5
https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_funnel
NEW QUESTION # 208
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