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| Section | Weight | Objectives |
|---|---|---|
| Security | 28% | - Threat prevention
|
| Operating Systems | 28% | - File systems and maintenance
|
| Software Troubleshooting | 23% | - Operating system troubleshooting
|
| Operational Procedures | 21% | - Backup and disaster recovery
|
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NEW QUESTION # 373
Which of the following must be followed during incident response to ensure the collected evidence is properly handled and accounted for?
Answer: D
Explanation:
The correct answer is D. Chain of custody process, because chain of custody ensures that evidence collected during an incident response is tracked, preserved, and legally defensible. It documents who collected the evidence, when it was collected, how it was stored, and who accessed it throughout the investigation.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, chain of custody is essential when evidence may be used in disciplinary actions, audits, or legal proceedings. Any gap in documentation can render evidence inadmissible.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that chain of custody provides accountability and prevents claims of evidence tampering. Each transfer of evidence must be logged and verified.
The Mike Meyers / Mark Soper Lab Manual clarifies that while order of volatility determines the sequence of data collection, it does not track ownership or handling. Data integrity best practices ensure evidence is not altered, but they do not provide a record of custody.
Because the question focuses on handling and accountability, the required process is chain of custody, making D the correct answer.
NEW QUESTION # 374
A user's monitor shows strange colored lines and flickers when adjusting the brightness. The user requires the device for daily professional tasks. Which of the following should a technician do to effectively address the screen issue, given cost and urgency considerations?
Answer: B
Explanation:
Strange colored lines and flickering when adjusting brightness are commonly caused by a loose or faulty display cable connection. Checking and securing the connection is a quick, low-cost step that can immediately resolve the issue without interrupting the user's work.
NEW QUESTION # 375
A user reports that the time on their computer does not match the time on their VoIP phone.
What should a technician do?
Answer: B
NEW QUESTION # 376
A company's IT department discovers that unauthorized software has been installed on several workstations.
The IT manager requests a review and an update of the workstation security posture, focusing on preventing future unauthorized software installations. Which of the following should the company do?
Answer: C
Explanation:
The correct answer is A. Remove account administrative rights, because unauthorized software installation is most commonly possible when users have local administrator privileges. In Windows environments, installing most applications requires elevated permissions. If users are members of the local Administrators group, they can bypass many built-in security controls and install software without IT approval.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, the principle of least privilege is fundamental to endpoint security. Users should only be granted the minimum permissions necessary to perform their job functions. Removing administrative rights prevents users from installing unapproved applications and significantly reduces malware risk.
The Travis Everett & Andrew Hutz - All-in-One Exam Guide explains that while technologies like firewalls, SmartScreen, and Endpoint Detection and Response (EDR) provide important layers of protection, they do not directly stop users from installing software if they already have administrative access. EDR detects and responds to threats, but it does not prevent intentional installation by privileged users.
The Mike Meyers / Mark Soper Lab Manual reinforces that controlling user permissions is the most effective preventive control against unauthorized changes to a system. Removing admin rights stops the root cause rather than reacting after installation occurs.
Therefore, to prevent future unauthorized software installations, removing account administrative rights is the most direct and effective solution, making A the correct answer.
NEW QUESTION # 377
A company decides to implement a new policy allowing employees to work remotely full-time. The IT department must ensure that employees can securely and efficiently access their work desktops from home. The solution must support real-time application use and data transfer.
Which of the following technologies will best meet these requirements?
Answer: D
Explanation:
Remote Desktop Protocol provides interactive remote access to an employee's work desktop, supporting real-time application use, screen updates, keyboard and mouse input, and data transfer.
NEW QUESTION # 378
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