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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Design Integration Procedures and related Omnistudio Data Mappers - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers |
| Topic 2: FlexCards | 23% | - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) |
| Topic 3: OmniScript | 27% | - Explain the basic structure of an OmniScript - Identify business process step requirements and map them to OmniScript Components required to implement them - Validate developed OmniScript processes to ensure client expectation alignment |
| Topic 4: Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
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NEW QUESTION # 201
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'
Answer: B
Explanation:
The OmniStudio tool that the consultant should recommend to generate the pre-filled PDF is DataRaptor. A DataRaptor is a tool that can read, transform, and write data from Salesforce objects or JSON objects. A DataRaptor Load can write data to a PDF template using a PDF mapping file, and generate a PDF document with the contact information pre-filled. The PDF document can be stored as an attachment or a content document in Salesforce
NEW QUESTION # 202
In an Integration Procedure, what group element will control whether an individual action executes?
Answer: C
Explanation:
The group element that will control whether an individual action executes in an Integration Procedure is Conditional Block. Conditional Block allows the designer to specify a condition that determines whether the actions inside the block will run or not. Cache Block is used to store data in memory for later use. Try-Catch Block is used to handle errors and exceptions. Loop Block is used to iterate over a collection of data.
NEW QUESTION # 203
A company needs to create multiple guided processes on their public website. The processes need to be style using the corporate branding kit. The corporate branding kit Includes guidance on colors, fonts, and icons. In addition, the website that the process will be deployed to has a style guide that dictates the format for radio buttons, slide bars, and other user interface elements. The company wants both the corporate branding kit at the website's style guide to be globally implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to meet these requirements?
Choose 3 answers
Answer: B,D,E
Explanation:
The three OmniStudio features and tools that the consultant should recommend to meet these requirements are: OmniScript, Custom Styles, and Newport Design System. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use OmniScripts to create the guided processes for the public website. A Custom Style is a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. The consultant can use Custom Styles to style the OmniScripts using the corporate branding kit, such as colors, fonts, and icons. A Newport Design System is a tool that provides a set of predefined styles and components for building user interfaces. The consultant can use Newport Design System to style the user interface elements in the OmniScripts, such as radio buttons, slide bars, etc., according to the website's style guide
NEW QUESTION # 204
Which Omniscript element enables users to choose from a dropdown list?
Answer: D
Explanation:
Select Element Overview: The Select element in OmniScript creates a dropdown list (or similar UI control like a radio button group, depending on settings) that allows users to pick one option from a predefined set. It's a user-facing input element that supports:
Manual Options: Hardcoded values entered in the designer.
SObject Options: Values retrieved from a Salesforce field (e.g., picklist values).
DataRaptor/Custom Options: Dynamic values from a DataRaptor Extract or Apex.
Dropdown Functionality: By default, when configured as a "Dropdown" in the Style settings, the Select element renders as a dropdown menu, enabling users to choose from a list (e.g., selecting a Case Priority like "High," "Medium," "Low").
Meeting the Requirement: The Select element directly fulfills the need for a dropdown list, providing a simple, interactive way for users to make a selection within an OmniScript.
NEW QUESTION # 205
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 more actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action.
However, when reviewing the existing design, the consultant notices that the FlexCard is overloaded with actions. What FlexCard design solution should the consultant recommend?
Answer: A
Explanation:
The FlexCard design solution that the consultant should recommend is to add a menu element and include all the actions. A menu element can display a list of actions in a dropdown menu, with icons and labels for each action. The consultant can use a menu element to show all the 8 actions in the FlexCard, without overloading it with buttons or links. This will improve the user experience and the design of the FlexCard
NEW QUESTION # 206
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