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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement)
Topic 2: ITIL Service Value System (SVS)	- Governance - Guiding principles - Opportunity, demand, and value - Service value chain - Continual improvement
Topic 3: Key Concepts of Service Management	- Organizations, service providers, service consumers - Products and services relationship - Value and value co-creation
Topic 4: Four Dimensions of Service Management	- Information and technology - Organizations and people - Partners and suppliers - Value streams and processes

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EXIN ITIL 4 Foundation Sample Questions (Q361-Q366):

NEW QUESTION # 361
Which practice has a purpose that involves creating closer, more collaborative relationships?

A. Service configuration management
B. Release management
C. Supplier management
D. Information security management

Answer: C

NEW QUESTION # 362
A good way to apply the ITIL guiding principle 'focus on value' is to:

A. Be aware of system complexity
B. Understand the whole, but do something
C. Do less tasks but in a better way with higher quality
D. Understand why services are used by service consumers

Answer: D

NEW QUESTION # 363
Which guiding principle recommends standardizing and streamlining manual tasks?

A. Focus on value
B. Collaborate and promote visibility
C. Think and work holistically
D. Optimize and automate

Answer: D

NEW QUESTION # 364
What is the definition of a known error?

A. A cause, or potential cause, of one or more incident
B. A problem that has been analyzed and has not been resolved
C. An unplanned interruption to a service, or reduction in the quality of a service
D. Any change of state that has significance for the management of a service or other configuration item (CI)

Answer: B

NEW QUESTION # 365
Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].

A. management
B. value
C. consumption
D. provision

Answer: C

NEW QUESTION # 366
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