Cisco New 500-442 Exam Notes: Administering Cisco Contact Center Enterprise - PDFDumps Money Back Guaranteed

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Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Implementation20%- Implement precision routing
- Configure agent teams and supervisors
- Utilize Finesse administration tool
Reporting10%- Utilize CUIC
Basic Calls and Agent settings20%- Deploy basic call settings
- Configure basic agent functionality
- Build basic ICM scripts
- Configure basic call treatment
Advanced Features10%- Understand CCE features beyond default
Advanced Configuration20%- Configure RONA support
- Configure roles and departments
- Implement VXML applications
Overview20%- Understand Contact Center basics
- Explain call flow
- Describe CCE components and architecture
- Describe access tools

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Every mock exam session will have time limit to train you excel in managing time during your actual Prepare for your Administering Cisco Contact Center Enterprise (500-442) Exam Questions. All practice questions will be just like the original 500-442 Exam i.e., tricky and difficult. Those who have Windows-based computers can easily attempt the Administering Cisco Contact Center Enterprise (500-442) practice exam.

Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q54-Q59):

NEW QUESTION # 54
Which communication protocol is being used between PG/Router and Live Data to generate report information?

Answer: D

Explanation:
The communication protocol used between PG/Router and Live Data for generating report information is TCP (Transmission Control Protocol). TCP is a reliable, connection-oriented protocol, ensuring the accurate and ordered delivery of report data between these components. This is crucial for the real-time and historical reporting features in Cisco Contact Center environments, where data integrity and consistency are paramount.References:Cisco's technical documentation on Live Data and its integration with the ICM infrastructure often details the communication protocols and architecture used for reporting functions.


NEW QUESTION # 55
What are two default CCB VXML applications that could be modified? (Choose two.)

Answer: B,D


NEW QUESTION # 56
What is the function of the CVP Subdialog Return element in a VXML application?

Answer: B

Explanation:
The function of the CVP Subdialog Return element in a VXML application is to populate variables sent back to Cisco Contact Center Enterprise (CCE) from the VXML application. This element is used at the end of a subdialog invocation to return control to the main IVR application, along with any data collected or processed during the subdialog. This mechanism allows for dynamic exchange of information between different parts of an IVR application and the broader Contact Center solution, enabling complex call flows and data-driven decision-making.References:Documentation on Cisco's VXML Server and CVP provides detailed information on how Subdialog Return elements are used within VXML applications to interface with CCE and other components of the Contact Center infrastructure.


NEW QUESTION # 57
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

Answer: B,C


NEW QUESTION # 58
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

Answer: B,F


NEW QUESTION # 59
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