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EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is an entry-level certification test for individuals who want to become familiar with the ITIL 4 framework. ITIL 4 is the latest version of the Information Technology Infrastructure Library, which is a set of best practices and guidelines for IT service management. The ITIL 4 Foundation Certification Exam is designed to test your knowledge of the ITIL 4 framework and how it can be used to improve IT service management practices.

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The ITIL 4 Foundation certification exam covers the key concepts and principles of ITIL, including the service value system, service management practices, and the four dimensions of service management. ITILFNDv4 Exam also covers the ITIL 4 framework, including its guiding principles, service value chain, and service management practices. Candidates are expected to demonstrate an understanding of the key concepts and principles of ITIL and how they can be applied to improve IT service management.

EXIN ITIL 4 Foundation Sample Questions (Q357-Q362):

NEW QUESTION # 357
Which is NOT a sub-process of capacity management?

A. Service capacity management
B. Business capacity management
C. People capacity management
D. Component capacity management

Answer: C

NEW QUESTION # 358
Which of the following can be used to access service desks?

A. All of the above
B. Text and social media messaging
C. Phone calls
D. Email

Answer: A

NEW QUESTION # 359
What is the definition of a known error?

A. A problem that has been analyzed and has not been resolved
B. An unplanned interruption to a service, or reduction in the quality of a service
C. A cause, or potential cause, of one or more incident
D. Any change of state that has significance for the management of a service or other configuration item (CI)

Answer: A

NEW QUESTION # 360
Which statement about a `continual improvement register' is CORRECT?

A. It should be managed at the senior level of the organization
B. It should be used to capture user demand
C. It should be re-prioritized as ideas are documented
D. There should only be one for the whole organization

Answer: C

NEW QUESTION # 361
Which practice minimizes the impact on normal service operation by managing resources in response to unplanned reductions in service quality?

A. Change enablement
B. Continual improvement
C. Incident management
D. Service level management

Answer: C

NEW QUESTION # 362
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