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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Work Order Management | 25% | - Manage work orders lifecycle
|
| Topic 2: Manage Inventory and Assets | 15% | - Inventory management
|
| Topic 3: Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Topic 4: Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Topic 5: Field Service Mobile and Customer Experience | 20% | - Mobile app configuration
|
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NEW QUESTION # 175
A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements. You need to create a fulfillment preference.
Solution: Reset intervals per time group detail impacts the appointment sequence, ensuring even distribution within time group limits.
Does this meet the goal?
Answer: A
NEW QUESTION # 176
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
Answer: C
Explanation:
Section: Manage assets and agreements
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets
NEW QUESTION # 177
You install the Field Service Solution and set up incident types. You create a work order that uses a primary incident type.
Which three pieces of information are populated on the work order? Each correct answer presents part of the solution.
Answer: B,E,F
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-work- order
NEW QUESTION # 178
Your company is losing money on some of the work orders they have been completing. They want to implement a pricing policy to stop the losses on work orders.
You have been asked to setup the application, where applicable, to ensure that minimum charges and fees are enforced.
Which two options are available for enforcing the pricing policy? Each correct answer presents a complete solution.
Answer: B,C
NEW QUESTION # 179
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your jobs does NOT want one of your resources to be scheduled to perform the work. The resource must be available to be scheduled for other jobs.
Solution: You select Load the Default Filters on the Schedule Board.
Does this meet the goal?
Answer: A
Explanation:
Correct:
* You create a Requirement Resource Preference record and set the Preference Type to Restricted.
Incorrect:
* You select Load the Default Filters on the Schedule Board.
* You select the resource in the Restricted Resources field within the Schedule Assistant filter.
Note: Dynamics 365 Field Service, Add preferred resources for a requirement Add preferred resources to a requirement to apply restrictions on resource matches when you use the schedule assistant or Resource Scheduling Optimization for scheduling. The Preference Type field determines how the resources are matched. You can add, change, or remove preferred resources.
1. In Field Service, select the Service area.
2. Under Scheduling, select Resource Requirements.
3. Open a resource requirement, and select Related > Resource Preferences.
4. Select New Requirement Resource Preference.
5. Select a resource and define a preference type:
* Preferred: The schedule assistant shows preferred resources first in the Gantt view if they match all other requirements and filters. It also shows a heart icon next to the name of each preferred resource.
*-> Restricted: The schedule assistant filters out any resources that are marked as restricted. The filter can be removed by using the filter pane.
* Must choose from: The schedule assistant filters results so that they include only these resources. If none of the resources are available, the schedule assistant doesn't return any results. The filter can be removed by using the filter pane.
6. To add another resource, select the dropdown arrow to the right of the Save and Close button, and then select Save & Create New.
7. Select Save & Close.
Reference:
https://learn.microsoft.com/en-us/dynamics365/field-service/resource-preferences
NEW QUESTION # 180
......
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