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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Security	28%	- Network and application security 1. Encryption technologies 2. Wireless security protocols 3. Firewalls and security appliances - Security fundamentals 1. Zero Trust concepts 2. Authentication and authorization 3. Permissions and access control - Threats and mitigation 1. Malware types and removal 2. Social engineering prevention 3. Data protection and disposal
Topic 2: Software Troubleshooting	23%	- Application and security troubleshooting 1. Application crashes and errors 2. Installation and compatibility problems 3. Security-related issues and fixes - Operating system issues 1. Update and driver failures 2. Boot errors and startup problems 3. System crashes and performance issues - Mobile device troubleshooting 1. App and OS update failures 2. Connectivity and synchronization issues 3. Performance and battery problems
Topic 3: Operational Procedures	21%	- Safety and compliance 1. Privacy and regulatory compliance 2. Workplace safety procedures 3. Environmental controls - Communication and professionalism 1. SLA management 2. Customer service techniques 3. Incident reporting - IT service management 1. Backup and recovery processes 2. Disaster recovery planning 3. Documentation and change management
Topic 4: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. System configuration and maintenance 2. Command-line operations 3. Installation and navigation - Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration - Windows installation, configuration, and management 1. Device drivers and system updates 2. Command-line tools and scripting 3. File systems, partitions, and storage management 4. Windows 10/11 features and settings

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q54-Q59):

NEW QUESTION # 54
A user created a document using online collaboration tools, and the document is not available on their laptop now. Which of the following should a desktop technician do to remediate the issue?

A. Download the file and send it to the user using instant messaging.
B. Connect the user's laptop to Wi-Fi.
C. Install word processing tools on the user's laptop.
D. Synchronize the remote folder with the user's laptop.

Answer: D

Explanation:
Online collaboration tools (for example, Microsoft 365/OneDrive, Google Workspace/Drive) typically store documents in cloud storage and rely on a sync client to make those files appear locally on each device. If the user can't see the document on the laptop, the most direct remediation is to synchronize the remote (cloud) folder so the document downloads to the laptop and stays consistent across devices. The All-in-One guide explains that productivity platforms are "designed to be synchronized across multiple devices," allowing work to be paused on one device and resumed on another, and that many sync problems come down to configuration or a partial sync that leaves data not fully downloaded. It also notes that enabling/adjusting synchronization settings is often the fix. Quentin Docter similarly describes synced files becoming accessible through File Explorer once server/client synchronization is configured and highlights "Documents" as a common sync data type. Mike Meyers reinforces that file services like OneDrive/Google Drive use an installed app on each device to specify what gets synchronized.
References: Quentin Docter - CompTIA A+ Complete Study Guide (syncing files/data and documents); Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide (cross-platform productivity sync and synchronization issues); Mark Soper - Mike Meyers' A+ Lab Manual (file transfer/sync services and per- device sync apps).

NEW QUESTION # 55
An administrator received an email stating that the OS they are currently supporting will no longer receive security updates and patches. Which of the following is the most likely reason?

A. Support from the computer's manufacturer is expiring
B. The OS will be considered end of life
C. A new version of the OS will be released soon
D. The built-in security software is being removed from the next OS version

Answer: B

Explanation:
When an OS is no longer receiving updates, it is generally because it has reachedend of life (EOL), meaning the vendor has ceased support.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"End-of-life refers to the point when an OS vendor no longer issues updates or support. Systems at EOL pose security risks and must be upgraded or isolated."

NEW QUESTION # 56
Which of the following is typically associated with a Linux filesystem?

A. XFS
B. FAT32
C. APFS
D. NTFS

Answer: A

Explanation:
Linux commonly uses Linux-native filesystems (such as ext4, XFS, BTRFS, and others). The All-in-One Exam Guide explicitly states: "Linux users have lots to choose from; most use ext4, but you will see others with names like BTRFS, XFS, ZFS, and so on." That directly links XFS to Linux.
By contrast, the same source identifies NTFS, FAT32, and exFAT as Windows file systems, with exFAT mainly for removable media, showing that FAT32/NTFS are primarily Windows-associated in A+ context.
Quentin Docter also explains Linux's ext-family filesystems (ext3/ext4) as Linux defaults in many distributions, reinforcing that Linux has its own native filesystem ecosystem rather than using NTFS/APFS as its typical format.
APFS is Apple's filesystem for macOS/iOS devices, not Linux. FAT32 is cross-platform but not "typically associated" with Linux as a primary filesystem. Therefore, XFS (B) is the best answer.

NEW QUESTION # 57
When logging in to a workstation, a technician notices that the roaming profile takes a long time to fully load. Which of the following should the technician check first to troubleshoot this issue?

A. The hard drive storage usage
B. The PSU's power output
C. Task Manager for unresponsive applications
D. The home folder for large files

Answer: D

Explanation:
Large files stored in the home folder increase the size of the roaming profile, causing slow login times as the profile is copied across the network. Checking for large files is the first and most direct step.

NEW QUESTION # 58
A user reports that their corporate mobile phone is lost. Which of the following protects the data locally on the phone from unauthorized access?

A. Degaussing
B. Antivirus
C. Password manager
D. Remote wipe

Answer: D

NEW QUESTION # 59
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