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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	SAP Certified Associate - Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Real Exam Qty:	30
Related Certifications:	SAP Certified - Positioning SAP Business Suite SAP Customer Experience Solutions
Exam Duration:	60 minutes
Available Languages:	English
Passing Score:	70%
Certificate Validity Period:	SAP certification stays valid for the current solution release
Exam Format:	Scenario-Based, Multiple Choice, Multiple Response
Exam Price:	$200 USD
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam or test center delivery
Pre Condition:	Basic understanding of SAP Business Suite and customer experience concepts is recommended
Official Syllabus URL:	https://learning.sap.com/certifications

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration monitoring needs to be centralized
C. Integration value mapping needs to be maintained
D. Integration is GDPR compliant
E. Integration between SAP CX and SAP ERP is out-of-the-box

Answer: A,C,E

NEW QUESTION # 16
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Billing
B. Omnichannel experience
C. Guided selling
D. Agent Desktop

Answer: B,D

NEW QUESTION # 17
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Smart Analytics
B. Processing Leads and Opportunities
C. Advanced Segmentation
D. Web Page Creation and Generation
E. Automation Programs

Answer: A,C,E

NEW QUESTION # 18
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

A. SAP Customer Data Cloud
B. SAP Emarsys
C. SAP Customer Data Platform
D. SAP Sales Cloud Version 2

Answer: D

NEW QUESTION # 19
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By connecting and delivering data from the value chain and process flow
B. By focusing on back-end service operations
C. By providing a dedicated self-service experience as a forecast
D. By executing marketing campaigns for product service

Answer: A

NEW QUESTION # 20
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