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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Topic 1: Four Dimensions of Service Management- Partners and suppliers
- Value streams and processes
- Organizations and people
- Information and technology
Topic 2: ITIL Service Value System (SVS)- Service value chain
- Opportunity, demand, and value
- Continual improvement
- Guiding principles
- Governance
Topic 3: ITIL Practices Overview- General management practices (e.g., continual improvement, risk management)
- Technical management practices (e.g., deployment management, infrastructure and platform management)
- Service management practices (e.g., incident management, service desk, change enablement)
Topic 4: Key Concepts of Service Management- Products and services relationship
- Organizations, service providers, service consumers
- Value and value co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q339-Q344):

NEW QUESTION # 339
Which statement about outcomes is CORRECT?

Answer: A


NEW QUESTION # 340
What is defined as an unplanned interruption or reduction in the quality of a service?

Answer: A


NEW QUESTION # 341
Which organization delivers outputs or outcomes of a service?

Answer: C


NEW QUESTION # 342
Which service lifecycle stage provides the following values to the business?

Answer: C


NEW QUESTION # 343
Which practice owns and manages issues, queries and requests from users?

Answer: D


NEW QUESTION # 344
......

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