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Salesforce Plat-UX-101 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Testing11%- Planning and conducting usability testing
- Analyzing testing results and making recommendations
Topic 2: Interaction Design14%- Designing effective page layouts
- Defining user flows and interactions
- Creating wireframes and prototypes
Topic 3: Visual Design11%- Applying Salesforce Lightning Design System (SLDS)
- Designing responsive and mobile-friendly interfaces
Topic 4: UX Fundamentals16%- Identifying user interface design principles
- Understanding accessibility standards and guidelines
- Describing the user-centered design process
Topic 5: Information Architecture12%- Creating effective labeling and categorization systems
- Designing site maps and navigation structures
Topic 6: Discovery13%- Identifying customer experience objectives and goals
- Determining business needs and user needs
- Analyzing existing user experiences and identifying gaps
Topic 7: Salesforce Lightning Design System13%- Applying SLDS components and patterns
- Identifying the purpose and resources of SLDS
Topic 8: Configuration and Customization10%- Understanding declarative customization options for UX
- Configuring Lightning pages and apps for optimal UX

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Salesforce Certified Platform User Experience Designer Sample Questions (Q74-Q79):

NEW QUESTION # 74
A UX Designer needs to declutter the Highlights panel for a custom object's Lightning page. The team that uses this object explained there are too many action buttons; only specific actions are used for each status of the record. Which Lightning Record Page feature should be used to solve this problem?

Answer: A

Explanation:
The correct answer is C. Dynamic Actions, as explicitly stated in the uploaded study guide. Dynamic Actions allow actions displayed on a Lightning record page to vary according to specified conditions. This is exactly what Cloud Kicks needs because users only require particular actions at particular record statuses.
Instead of displaying every available action at all times, the designer can configure visibility rules so that relevant actions appear contextually. This reduces visual clutter in the Highlights panel and helps users focus on actions that make sense at the current stage of the workflow.
Option A, Audiences, is primarily used to tailor Experience Cloud or Lightning content for particular user groups or contexts. It does not directly solve conditional record-action visibility based on record state.
Option B, Dynamic Forms, controls field and field-section placement and visibility. Dynamic Forms can simplify a record page by displaying relevant fields conditionally, but the requirement here specifically concerns action buttons, making Dynamic Actions the correct capability.
From a UX standpoint, contextual actions support recognition over recall and reduce decision fatigue. Users should not have to mentally filter a long list of irrelevant commands before locating the action they need.
Study Guide reference/topics: Dynamic Actions, Highlights Panel, Lightning Record Pages, conditional visibility, Declarative Design.


NEW QUESTION # 75
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user. What should the designer create and show to the user to test the content and structure of the new feature?

Answer: C

Explanation:
The correct answer is A. Wireframe Prototype, as explicitly keyed in the uploaded study guide.
The question states that Cloud Kicks already has requirements and user scenarios and now wants to evaluate how users respond to the content and structure of a proposed feature. A wireframe prototype gives participants something concrete enough to review or interact with while keeping attention on organization and functionality rather than polished aesthetics.
Option B, a User Flow, communicates how a user may move through steps or screens. It is useful for documenting process logic, but it does not provide the same screen-level representation of content and structure that can be shown directly to users for evaluation.
Option C, Heuristic Review results, represent an expert-evaluation output. They do not constitute a proposed feature artifact that users can inspect and react to.
The study-guide answer therefore reflects the importance of selecting the right prototype fidelity for the research question. If the team wants feedback about information placement, structure, sequence, and overall concept before investing in detailed visual design, a wireframe prototype is appropriate.
It enables early validation while changes remain comparatively inexpensive.
Study Guide reference/topics: Wireframe Prototype, early testing, content structure, user feedback, Testing.


NEW QUESTION # 76
Cloud Kicks (CK) wants to provide employees with quick access to apps, objects, and other items in the Salesforce mobile app. Which navigational feature should CK use?

Answer: A

Explanation:
The correct answer is A. Personalized Navigation Tabs, as stated in the uploaded study guide. The requirement specifically concerns the Salesforce mobile app and giving employees quick access to apps, objects, and other frequently used Salesforce items. Personalized Navigation Tabs provide the navigation mechanism identified by the guide for this purpose.
The design objective is straightforward: frequently accessed resources should be easily reachable from the user's primary navigation rather than forcing repeated searching or unnecessary movement through unrelated areas. Personalization also allows the navigation experience to reflect what individual users access most often.
Option B, Console Navigation, is intended for console-style working environments where users handle multiple records and related information within a workspace. It does not match the mobile quick-access requirement described here.
Option C, Utility Bar, provides persistent access to selected productivity utilities within supported Lightning applications, but it is not the mobile navigation feature specified by the answer key.
This question reinforces a recurring UX Designer principle: select Salesforce navigation features according to the user's working context. For mobile users who need fast access to apps, objects, and commonly used items, the guide specifies Personalized Navigation Tabs.
Study Guide reference/topics: Salesforce mobile app, Personalized Navigation Tabs, navigation, productivity, Declarative Design.


NEW QUESTION # 77
A UX Designer needs to create a visual representation of a user's series of steps to achieve a meaningful goal.
Which UX design method should be used?

Answer: D

Explanation:
A user flow is a UX design method that creates a visual representation of a user's series of steps to achieve a meaningful goal. A user flow shows the path that a user takes from their entry point to their final action, such as signing up, purchasing, or completing a task. A user flow helps designers understand and optimize the user experience, as well as identify pain points, gaps, and opportunities for improvement. A user flow can take various forms, such as diagrams, wireframes, or prototypes, depending on the level of detail and fidelity required.Reference:
What Are User Flows In UX Design? [Full Beginner's Guide] - CareerFoundry What is a User Flow in UX Design? - updated 2023 | IxDF User Flows in UX Design: Definition, Benefits, and Best Practices


NEW QUESTION # 78
Cloud Kicks wants to create an external facing site where users can:
* Manage and submit cases via the web.
* Browse and search Knowledge Base articles.
* Contact Support via lice chat.
Which cloud should be used to design an appropriate solution for CK's users?

Answer: C

Explanation:
Experience Cloud is the best cloud to design an appropriate solution for Cloud Kicks' users. Experience Cloud allows the business to create an external facing site where users can manage and submit cases via the web, browse and search Knowledge Base articles, and contact Support via live chat. Experience Cloud also provides branding options, personalization features, and collaboration tools to enhance the user experience and engagement. Experience Cloud integrates with Service Cloud, which is the cloud that provides the case management, knowledge base, and live chat functionalities. Therefore, Experience Cloud is the cloud that enables the design of the user interface, while Service Cloud is the cloud that enables the backend service processes.[Experience Cloud Overview] (https://www.getapp.com/operations-management-software/a/salesforce-1-service-cloud/compare/salesforce-community-cloud/), [Service Cloud Overview] (https://titandxp.com/salesforce-experience-cloud-vs-service-cloud/)


NEW QUESTION # 79
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