1Z0-1064-26權威考題 - 1Z0-1064-26 PDF題庫

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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
|
| Omnichannel Communications | 15% | - Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
|
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access
|
| Service Request Management | 25% | - Service catalog and entitlements - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans
|
| Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization
|
| Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
|
>> 1Z0-1064-26權威考題 <<
高通過率的1Z0-1064-26權威考題 & Oracle 1Z0-1064-26 PDF題庫:Oracle Fusion Service 2026 Implementation Professional最新發布
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最新的 Oracle Cloud 1Z0-1064-26 免費考試真題 (Q22-Q27):
問題 #22
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
- A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
- B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
- C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
- D. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
答案:C
問題 #23
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title, Status
- B. Title, Category, Severity
- C. Title, Status, Problem Description
- D. Title
- E. Title, Category, Severity, Status
答案:E
問題 #24
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
- A. Disable the anonymous access option in your DCS application.
- B. Configure the self-registrations to restrict registration to only existing Contacts.
- C. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
- D. Configure your self-registrations so that they are automatically approved.
答案:A,B,D
問題 #25
Which four statements are correct about hotkeys for Action Commands?
- A. They can be assigned to a custom action script.
- B. They can all be modified.
- C. They allow a user to forward a service request.
- D. They allow a user to copy a service request.
- E. They have default values.
- F. They allow a user to escalate a service request.
答案:B,C,E,F
問題 #26
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Complete Category Name.
- B. Select Service Catalog in Functional Areas.
- C. Select Status = "Active".
- D. Select the task Manage Service Request Categories.
- E. Check the Active flag.
- F. Select Create Category > Create Child Category.
- G. Select Create Category > Create Top-Level Category.
答案:C,D,F,G
問題 #27
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