1Z0-1064-26權威考題 - 1Z0-1064-26 PDF題庫

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Fusion Service Overview and Setup15%- Functional Setup Manager (FSM) usage
- Security model, roles and access control
- Service configuration basics
Omnichannel Communications15%- Media toolbar and agent notifications
- Email, chat and CTI configuration
- Work routing and queue setup
Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Service Request Management25%- Service catalog and entitlements
- SR creation, lifecycle and processing
- SR categories, assignment rules and routing
- Milestones and action plans
Digital Customer Service (DCS)20%- Authentication, profiles and security
- DCS architecture and deployment
- Themes, templates and page customization
Customization, Productivity and Analytics10%- OTBI reporting and integration basics
- Application Composer and extensions
- SmartText, hotkeys and audit features

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最新的 Oracle Cloud 1Z0-1064-26 免費考試真題 (Q22-Q27):

問題 #22
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

答案:C


問題 #23
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

答案:E


問題 #24
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

答案:A,B,D


問題 #25
Which four statements are correct about hotkeys for Action Commands?

答案:B,C,E,F


問題 #26
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

答案:C,D,F,G


問題 #27
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