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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Practices30%- General management practices
  • 1. Relationship management
    • 2. Continual improvement
      • 3. Supplier management
        • 4. Information security management
          - Service management practices
          • 1. Incident management
            • 2. Availability management
              • 3. Service level management
                • 4. Capacity and performance management
                  • 5. Service request management
                    • 6. Problem management
                      • 7. Change enablement
                        • 8. Business continuity management
                          - Technical management practices
                          • 1. Deployment management
                            • 2. Infrastructure and platform management
                              • 3. Software development and management
                                Topic 2: Key Concepts of Service Management15%- Services, service offerings, service relationships
                                - Service management as a practice
                                - Value, value co-creation, stakeholders
                                Topic 3: Organizational Structure and Roles10%- Key roles and responsibilities
                                - Teams and groups
                                Topic 4: ITIL Service Value System20%- Governance
                                - Continual improvement
                                - Purpose and components
                                - Service value chain
                                • 1. Plan
                                  • 2. Engage
                                    • 3. Obtain/build
                                      • 4. Improve
                                        • 5. Design and transition
                                          • 6. Deliver and support
                                            Topic 5: ITIL Guiding Principles15%- Focus on value
                                            - Start where you are
                                            - Think and work holistically
                                            - Collaborate and promote visibility
                                            - Keep it simple and practical
                                            - Progress iteratively with feedback
                                            - Optimize and automate
                                            Topic 6: Technology and Information Management10%- Role of technology in service management
                                            - Information management principles

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                                            EXIN ITIL 4 Foundation Sample Questions (Q231-Q236):

                                            NEW QUESTION # 231
                                            Which service transition process provides guidance about converting data into information?

                                            Answer: B


                                            NEW QUESTION # 232
                                            Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

                                            Answer: D


                                            NEW QUESTION # 233
                                            Which practice forms a link between the service provider and the users of services?

                                            Answer: D


                                            NEW QUESTION # 234
                                            Which guiding principle says that it is not usually necessary to build something new?

                                            Answer: D


                                            NEW QUESTION # 235
                                            How should automation be implemented?

                                            Answer: A


                                            NEW QUESTION # 236
                                            ......

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