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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Practices	30%	- Technical management practices 1. Infrastructure and platform management 2. Deployment management 3. Software development and management - Service management practices 1. Service request management 2. Availability management 3. Service level management 4. Change enablement 5. Incident management 6. Problem management 7. Capacity and performance management 8. Business continuity management - General management practices 1. Continual improvement 2. Relationship management 3. Supplier management 4. Information security management
Topic 2: ITIL Guiding Principles	15%	- Keep it simple and practical - Collaborate and promote visibility - Think and work holistically - Optimize and automate - Start where you are - Focus on value - Progress iteratively with feedback
Topic 3: Technology and Information Management	10%	- Information management principles - Role of technology in service management
Topic 4: Organizational Structure and Roles	10%	- Key roles and responsibilities - Teams and groups
Topic 5: Key Concepts of Service Management	15%	- Services, service offerings, service relationships - Service management as a practice - Value, value co-creation, stakeholders
Topic 6: ITIL Service Value System	20%	- Governance - Continual improvement - Service value chain 1. Design and transition 2. Improve 3. Engage 4. Obtain/build 5. Plan 6. Deliver and support - Purpose and components

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EXIN ITIL 4 Foundation Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which ITIL concept helps an organization to make good decisions?

A. Four dimensions of service management
B. Guiding principles
C. Service value chain
D. Practices

Answer: B

NEW QUESTION # 52
Which is CORRECT about change authorization?

A. A change authority is assigned each time a standard change is requested
B. Assignment of the change authority is based on the change type and model
C. Emergency changes are authorized by the technician making the change
D. The change authority will ensure changes are authorized after they are deployed

Answer: B

NEW QUESTION # 53
Which is a financially valuable component that can contribute to the delivery of a service?

A. Sponsor
B. Configuration item
C. IT asset
D. Service offering

Answer: C

NEW QUESTION # 54
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Suppliers
B. Developers
C. Customers
D. Relationship managers

Answer: C

NEW QUESTION # 55
What should be done for every problem?

A. It should be diagnosed to identify possible solutions
B. It should be prioritized based on its potential impact and probability
C. It should be resolved so that it can be closed
D. It should have a workaround to reduce the impact

Answer: B

NEW QUESTION # 56
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