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CIPS L4M6 Exam Syllabus Topics:

SectionWeightObjectives
Approaches to Managing Supplier Relationships35%- Relationship management strategies
  • 1. Partnership and collaborative approaches
    • 2. Contractual and relational governance
      - Supplier selection and evaluation
      • 1. Performance measurement and monitoring
        • 2. Criteria and methods for selection
          - Communication and stakeholder engagement
          • 1. Effective communication protocols
            • 2. Managing internal and external stakeholders
              Conflict and Dispute Resolution20%- Approaches to negotiation and resolution
              • 1. Negotiation styles and techniques
                • 2. Formal and informal dispute resolution
                  - Sources of conflict in relationships
                  Dynamics of Relationships in Supply Chains30%- Competitive forces and external factors
                  • 1. STEEPLED influences
                    • 2. Porter's five forces
                      - Types of commercial relationships
                      • 1. Relationship spectrum and life cycle
                        • 2. Internal and external relationships
                          - Sources of added value through relationships
                          - Portfolio analysis techniques
                          • 1. Developing improvement action plans
                            • 2. Matrices for positioning and assessment
                              Improving Supplier Relationships15%- Risk management and resilience
                              - Sustainability and ethical considerations
                              - Process improvement and value creation

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                              最新的 CIPS Level 4 Diploma in Procurement and Supply L4M6 免費考試真題 (Q256-Q261):

                              問題 #256
                              Robbie is a procurement manager at a public sector organisation. He is running a tender which is worth £2m and so will advertise this on OJEU. His manager has reminded Robbie to include CPV codes on the tender.
                              What purpose would this serve?

                              答案:C

                              解題說明:
                              CPV codes help suppliers find opportunities they can bid for. CPV codes are a numerical classification for products e.g. Strawberry Jam is 15332296 and when they are included on a Tender, any supplier who is registered with that same CPV code will get a notification that the tender is live. CPV codes are discussed on p.72 but not in much detail- so don't worry if you don't know much about them. So long as you know the above, you'll be fine.


                              問題 #257
                              Which of the following is a characteristic of a traditional contracting agreement?

                              答案:A

                              解題說明:
                              Comprehensive and Detailed Explanation:
                              Traditional contracting agreements are typically characterized by:
                              * Short-Term Focus:These agreements often prioritize immediate needs over long-term collaboration.
                              * Transactional Nature:Emphasis is on price and terms rather than building strategic partnerships.
                              Reference:
                              "L4M6 Summarised Note"- Evocurement: L4M6 Summarised Note


                              問題 #258
                              Early Supplier Involvement can be described as a collaborative relationship between a buyer and a supplier to develop a new project. Handfield's model describes four different levels of supplier involvement ranging from none to 'black box' (which is when the design is primarily driven by the supplier. What other level features on this model?

                              答案:A

                              解題說明:
                              The Handfield ESI model is on p.98 and comprises of Black Box, Grey Box, White Box and None. Therefore Red and Blue can be automatically discounted. The correct answer is White Box as the definition given is correct. Grey Box is a formalised supplier integration; joint development activity between buyer and supplier.
                              I have no idea why Handfield calls his system after coloured boxes- but it's only briefly mentioned in the study guide and is not likely to be a big topic in the exam.


                              問題 #259
                              An automotive company has hired Tom as the procurement manager. Tom is to manage a team of two people who have worked in the department for a number of years. Conflict exists between the two members of staff due to an overlap of responsibilities. Which of the following processes would be most appropriate for Tom to use to reduce this conflict?

                              答案:B

                              解題說明:
                              Arranging a meeting to clarify roles and setting performance targets provides clear expectations and encourages accountability. This aligns with CIPS guidelines on managing conflicts through constructive engagement.


                              問題 #260
                              A car manufacturer orders engine components from a supplier. The engine is the most expensive component and without it production cannot continue. Where should the supplier be positioned in the supply chain?

                              答案:D

                              解題說明:
                              Using Kraljic's Portfolio Matrix, CIPS classifies items based on:
                              * Financial impact
                              * Supply risk
                              Engines have:
                              * High financial value
                              * High supply risk, as production cannot proceed without them
                              This places the supplier firmly in the strategic quadrant, requiring close relationship management, risk mitigation, and long-term collaboration.
                              L4M6 Reference:
                              * Learning Outcome 2: Understand supply positioning and risk
                              * Topic: Kraljic portfolio analysis
                              * CIPS L4M6 Study Guide - Strategic items and supplier relationships


                              問題 #261
                              ......

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