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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Configuration and Setup15%- User management and security
- Profile and permission sets
- Company and org settings
- Sharing model and access controls
Object Manager and Lightning App Builder20%- Lightning App Builder and page layouts
- Lightning record pages and components
- Fields, relationships, and schema
- Standard and custom objects
Workflow/Process Automation15%- Approval processes
- Automation best practices
- Salesforce Flow
Productivity and Collaboration10%- Email and calendar integration
- Chatter configuration
- Activities, tasks, and events
Sales and Marketing Applications10%- Campaigns and products
- Lead and opportunity management
- Forecasts and sales processes
Data and Analytics Management17%- Data security and quality
- Reports and dashboards
- Data validation and deduplication
- Data import/export tools
Service and Support Applications10%- Knowledge and support tools
- Entitlements and service contracts
- Case management
Agentforce AI8%- AI assistant configuration
- Use cases and limitations

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Salesforce Certified Administrator Sample Questions (Q97-Q102):

NEW QUESTION # 97
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers

Answer: A,C

Explanation:
Explanation
Two ways that marketing users can now access converted leads for editing are:
Find them in the global search result, by entering the lead name or other keywords in the global search box and selecting Leads from the drop-down menu. Converted leads will appear in the search result with a check mark icon next to them.
Utilize a list view where lead status equals Qualified, by creating or modifying a list view on the Leads tab and adding a filter for Lead Status equals Qualified. Converted leads will have Qualified as their lead status and will be visible in the list view. Searching the Recent Records component on the homepage or using Data Import Wizard will not allow users to access converted leads for editing.
References: https://help.salesforce.com/s/articleView?id=sf.leads_view_converted.htm&type=5


NEW QUESTION # 98
Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types.
Choose 2 options

Answer: A,C

Explanation:
Explanation
Dependent picklist and global picklist are two options that can be used to meet this requirement. Dependent picklist allows users to create a conditional relationship between two picklist fields, where the available values in one field depend on the value selected in another field. Global picklist allows users to create a set of picklist values that can be shared across multiple fields and objects, ensuring consistent values and reducing maintenance. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_dependent_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.picklist_global_picklists.htm&type=5


NEW QUESTION # 99
Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs.
Which two options should the administrator suggest?
Choose two answers

Answer: B,C


NEW QUESTION # 100
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?

Answer: C


NEW QUESTION # 101
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

Answer: A

Explanation:
Explanation
An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send an email notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario. References:
https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5


NEW QUESTION # 102
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