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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Service Management Key Concepts	- Service Offerings - Value and Value Co-creation - Service Relationships
Topic 2: The Four Dimensions of Service Management	- Organizations and People - Value Streams and Processes - Partners and Suppliers - Information and Technology
Topic 3: ITIL Service Value System (SVS)	- Guiding Principles - Continual Improvement - Governance - Service Value Chain - Practices Overview

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EXIN ITIL 4 Foundation Sample Questions (Q123-Q128):

NEW QUESTION # 123
Why should a service level manager carry out regular service reviews?

A. To ensure continual improvement of services, so that they meet the evolving needs of service consumers
B. To capture information about service issues and performance against agreed goals
C. To collect information about service consumer goals and objectives
D. To ensure that agreements are written simply and are easy to understand

Answer: B

NEW QUESTION # 124
What are 'engage', `plan' and `improve' examples of?

A. Service value chain inputs
B. Change control
C. Service value chain activities
D. Service level management

Answer: C

NEW QUESTION # 125
How should a process design allow for exceptional situations?

A. Create rules to handle exceptions generally
B. Include all exception steps in the main process
C. Remove the option for process exceptions
D. Create an additional process for each exception

Answer: A

NEW QUESTION # 126
Which practice has a purpose that includes maximizing success by ensuring that risks have been properly assessed?

A. Monitoring and event management
B. Change enablement
C. Relationship management
D. Release management

Answer: B

NEW QUESTION # 127
What is the definition of warranty?

A. A means of identifying events that could cause harm or loss
B. A means of identifying a result for a stakeholder
C. A means of determining whether a service is fit for use
D. A means of determining whether a service is fit for purpose

Answer: C

NEW QUESTION # 128
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