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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fusion Service Overview and Setup	15%	- Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage
Topic 2: Omnichannel Communications	15%	- Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration
Topic 3: Service Request Management	25%	- Service catalog and entitlements - Milestones and action plans - SR creation, lifecycle and processing - SR categories, assignment rules and routing
Topic 4: Digital Customer Service (DCS)	20%	- Themes, templates and page customization - Authentication, profiles and security - DCS architecture and deployment
Topic 5: Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Topic 6: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which two are true characteristics about the lifecycle of a service request?

A. If required, users can manually set the "Closed" status for a service request.
B. Users can reopen a service request when the status is set to "Resolved".
C. Users can reopen a service request when the status is set to "Closed".
D. "Closed" status is set by an automatic job after a specified number of days.
E. "Customer working" is one of the five seeded status types.

Answer: B,D

NEW QUESTION # 33
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
C. It allows edits to dashboard pages.
D. In includes a preview option for all standard and custom object pages.

Answer: B

NEW QUESTION # 34
Which two are required to publish a completed Digital Customer Service (DCS) application?

A. moving the application to Staging and subsequently to Production status
B. nothing (DCS applications are always available to all users.)
C. a single "publish" action to complete the task
D. system administrator approval

Answer: A,B

NEW QUESTION # 35
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

A. Templates
B. UI components
C. Pages
D. Object workflows
E. Themes
F. Object triggers
G. Business objects
H. Languages

Answer: A,C,D,E,F,G

NEW QUESTION # 36
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.
B. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
C. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
E. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

Answer: D

NEW QUESTION # 37
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