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ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. Candidates are given 60 minutes to complete the exam and must score at least 65% to pass. ITIL-4-Foundation Exam is delivered online and can be taken from anywhere in the world.

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 2	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 3	Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
Topic 4	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 5	Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
Topic 6	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 7	Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.

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ITIL 4 Foundation exam is a certification that is designed for IT professionals who want to learn more about how ITIL can help them improve their IT service management practices. ITIL stands for Information Technology Infrastructure Library and is a set of best practices for managing IT services.

ITIL 4 Foundation Exam Sample Questions (Q84-Q89):

NEW QUESTION # 84
Which statement about the 'optimize and automate' guiding principle is CORRECT?

A. Automation is best applied to non-standard tasks
B. Automation frees human resources for more complex activities
C. Activities should be automated before they are optimized
D. Technology eliminates the need for human intervention

Answer: B

NEW QUESTION # 85
What is defined as a cause, or potential cause, of one or more incidents?

A. Known error
B. Change
C. Problem
D. Event

Answer: C

NEW QUESTION # 86
How does categorization of incidents assist the 'incident management' practice?

A. It determines how the service provider is perceived
B. It determines the priority assigned to the incident
C. It ensures that incidents are resolved in timescales agreed with the customer
D. It helps direct the incident to the correct support area

Answer: D

NEW QUESTION # 87
Which practice is responsible for moving new or changed components to live or other environments?

A. Change enablement
B. Release management
C. Deployment management
D. Supplier management

Answer: C

NEW QUESTION # 88
Which guiding principle discourages 'silo activity'?

A. Keep it simple and practical
B. Collaborate and promote visibility
C. Start where you are
D. Focus on value

Answer: B

NEW QUESTION # 89
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