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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
SAP Customer Data Solutions11-20%- Customer Data Cloud (Identity and Consent)
- Customer Data Platform (Unification and Segmentation)
SAP Commerce Cloud11-20%- Order management
- Commerce solution architecture
- Storefront and catalog management
Extensibility in SAP CX Solutions11-20%- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
- In-app extensibility
SAP Integration Suite11-20%- Integration strategy and architecture
- Open Connectors
- Cloud Integration capabilities
- API Management
The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy
SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Campaign management
- Customer segmentation
- Marketing automation strategies
Managing Clean Core<=10%- Evaluating for clean core principles
- Applying clean core methodology to SAP CX solutions
SAP Sales Cloud and SAP Service Cloud11-20%- Service ticket workflows
- Integration with back-end systems
- Sales process configuration

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q46-Q51):

NEW QUESTION # 46
You are executing the Lead to Cash end-to-end process for a discrete industry customer.
Which of the following subprocesses would you evaluate?
Note: There are 3 correct answers to this question.

Answer: A,B,D


NEW QUESTION # 47
You would like to quickly get started using SAP Customer Identity and Access Management for B2B. Which sequence of steps is correct?

Answer: D


NEW QUESTION # 48
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 49
You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

Answer: C,D


NEW QUESTION # 50
Which of the following subprocesses are part of the Recruit to Retire (total workforce management) process?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 51
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