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| Section | Weight | Objectives |
|---|---|---|
| Next-Best-Action concepts | 12% | - One-to-one customer engagement
|
| AI and arbitration | 12% | - Decision optimization
|
| Engagement policies | 15% | - Customer engagement rules
|
| Channels | 10% | - Multi-channel engagement
|
| Actions and treatments | 12% | - Manage customer actions
|
| Business agility in one-to-one customer engagement | 12% | - Agile customer engagement
|
| Contact policy and volume constraints | 13% | - Contact governance
|
| Decision strategies | 14% | - Strategy design
|
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NEW QUESTION # 67
In the following figure, a volume constraint uses the Return any action that does not exceed constraint mode with the three following action type constraints that have remaining limits:
1.Maximum 50 Daily with Action: Protect Your Device, 5 remaining
2.Maximum 75 Daily with Action: MyFone Buds, 7 remaining
3.Maximum 25 Daily with Action: MyFone AirPods Pro, 0 remaining
A customer, CUST-01, qualifies for all the three actions. Given this scenario, how many actions does the system select for CUST-01 in the outbound run?
Answer: B
NEW QUESTION # 68
MyCo, a telecom company, uses Pega Customer Decision Hub to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a deaccessioning architect, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
Answer: C
Explanation:
To test the visualization and the rendering of the email content, including replacing of the placeholders with customer information, you use a seed list from the Test email tab. A seed list is a predefined set of customers that you can use to test your email treatments before sending them to your target audience. You can select one or more customers from the seed list and send them a test email with your treatment. You can then verify how the email looks in their inbox and how the placeholders are replaced with their actual values. Verified References: [Pega Academy - Decisioning Consultant - Testing email treatments]
NEW QUESTION # 69
U+ Bank, a retail bank, has recently implemented Pega Customer Decision Hub. The bank currently uses an external tool to design email content and a third-party email service provider to send emails to its customers.
As a decisioning architect, how do you recommend the bank implements this requirement?
Answer: C
NEW QUESTION # 70
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you perform the build tasks based on best practices.
Answer:
Explanation:
Explanation:
NEW QUESTION # 71
U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.
Which type of communication do you configure to implement this requirement?
Answer: C
NEW QUESTION # 72
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