L5M9試験関連赤本、L5M9実際試験

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Lean operations and waste reduction
  • 3. Benchmarking techniques
- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
Topic 2: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. Top down and bottom up perspectives of operations strategy
  • 2. From implementing to supporting to driving strategy
  • 3. Order qualifying and order winning objectives
  • 4. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 5. The stages of development of operations strategy
- Analyse the role and activities of operations management in organisations
  • 1. Definitions of operations and operations management
  • 2. Operations management in different types of organisations
  • 3. The extent of operations management in organisations
Topic 3: Understand planning and control in operations management- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning
- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse forecasting and demand management
  • 1. Forecasting methods
  • 2. Demand management approaches
Topic 4: Understand the design of operations management systems- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle

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L5M9実際試験、L5M9認定資格試験問題集

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CIPS Operations Management 認定 L5M9 試験問題 (Q13-Q18):

質問 # 13
Which improvement theory follows the maxim of 'don't automate, obliterate'?

正解：A

解説：
The correct response is BRP- Business Process Re-engineering. The quote is from Michael Hammer. BRP is about finding better ways of processing, by taking everything apart and putting it back together again in a more efficient and effective way. See p.86.


質問 # 14
When processing low volumes of a product, specialisation is high and it is therefore possible to create products at a lower unit cost. Is this TRUE?

正解：A

解説：
3 is the correct answer. Firstly we look at if the sentence is true or not. It is not- so we can discount options 1 and 2. The study guide states that low volume = less specialisation and higher unit costs. It gives the example of McDonaldsbecause of the high volume of meals they produce, they have Standard Operating Procedures and staff specialising in different areas of the kitchen to ensure efficiency (one person takes the order, another person fries the burger, another makes the drinks). The higher the volume of items produced, the lower the unit cost is. This means that Option 4 is therefore incorrect.


質問 # 15
Which of the following are operations management activities? Select THREE

正解：A、B、E

解説：
1 2 and 4 are correct. Development of New Products would be the activity of the R&D department, and job design the activity of HR. There is a list of 10 Operations Management activities on p.12


質問 # 16
In the SERVQUAL model how many different types of gaps should be identified by a service provider?

正解：C

解説：
There are 5 gaps in the SERVQUAL model: knowledge, standards, delivery, communication and satisfaction. The gaps measure the 'distance' between what the company provides and what customers expect. See p.56-57.


質問 # 17
Managing Events and Relationships is a key application of Operations Management in which sector?

正解：C

解説：
The correct answer is retail. Retail stores will often do promotions for different items at different times of the year (e.g. Trees at Christmas, Chocolate Eggs at Easter, BBQs in the summer). The other sectors listed do not do events in the same way or to the same extent (if at all). See p.63 for more on Operations in the Retail sector.


質問 # 18
......

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