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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Service Value System20%- Service value chain
  • 1. Plan
    • 2. Deliver and support
      • 3. Engage
        • 4. Improve
          • 5. Design and transition
            • 6. Obtain/build
              - Governance
              - Continual improvement
              - Purpose and components
              Topic 2: Organizational Structure and Roles10%- Key roles and responsibilities
              - Teams and groups
              Topic 3: Technology and Information Management10%- Role of technology in service management
              - Information management principles
              Topic 4: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
              - Service management as a practice
              - Services, service offerings, service relationships
              Topic 5: ITIL Practices30%- Technical management practices
              • 1. Software development and management
                • 2. Infrastructure and platform management
                  • 3. Deployment management
                    - Service management practices
                    • 1. Business continuity management
                      • 2. Service request management
                        • 3. Change enablement
                          • 4. Capacity and performance management
                            • 5. Availability management
                              • 6. Service level management
                                • 7. Incident management
                                  • 8. Problem management
                                    - General management practices
                                    • 1. Information security management
                                      • 2. Supplier management
                                        • 3. Continual improvement
                                          • 4. Relationship management
                                            Topic 6: ITIL Guiding Principles15%- Optimize and automate
                                            - Collaborate and promote visibility
                                            - Keep it simple and practical
                                            - Progress iteratively with feedback
                                            - Start where you are
                                            - Think and work holistically
                                            - Focus on value

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                                            EXIN ITIL 4 Foundation Sample Questions (Q53-Q58):

                                            NEW QUESTION # 53
                                            Identify the missing word in the following sentence:
                                            Sponsor is the role that authorizes budget for service [?].

                                            Answer: C


                                            NEW QUESTION # 54
                                            Which facilitates outcomes that customers want to achieve?

                                            Answer: D


                                            NEW QUESTION # 55
                                            Which value chain activity is concerned with the availability of service components?

                                            Answer: B


                                            NEW QUESTION # 56
                                            Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

                                            Answer: B


                                            NEW QUESTION # 57
                                            Which statement about service requests is CORRECT?

                                            Answer: B


                                            NEW QUESTION # 58
                                            ......

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