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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Practical Application of Sales Cloud Expertise	33%	- Account and contact management - Lead management and conversion - Opportunity management, products, price books and quotes - Security and sharing configuration - Territory management and forecasting
Implementation Strategies	15%	- Evaluate declarative vs custom development options - Plan and manage implementation projects - Determine deployment and change management approaches
Consulting Practices	7%	- Solution design and validation - Project lifecycle and delivery - Requirements gathering and analysis
Sales Lifecycle	23%	- Apply Sales Cloud features and related products - Build reports and dashboards for sales KPIs - Design sales and marketing processes - Align solutions with business requirements, KPIs and challenges
Sales Productivity and Integration	8%	- Collaboration and mobile solutions - Email and productivity tools integration - Third-party application integration
Data Management	8%	- Data quality and scalability considerations - Data migration and integration planning - Manage large data volumes and cross-system data flows

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q172-Q177):

NEW QUESTION # 172
UC would like to capture qualification information for new leads (e.g. whether or not a person is a decision
maker). The information should also appear in the contact record once the lead has been converted. Which
approach should a consultant recommended?

A. Create a custom field on lead and contact object; these fields will be mapped automatically during
conversion.
B. Create a custom field on lead and contact object, utilize a trigger to transfer the value after conversion.
C. Create a custom field on lead and contact object, advice user to select it for transfer during conversion.
D. Create a custom field on lead and contact object, configure mapping for these two fields for conversion.

Answer: D

NEW QUESTION # 173
While designing a Contact Center, which two solutions can be used to enable to manage multiple cases at the same time? Choose 2 answers

A. Social Customer Service
B. Live Agent
C. Interactive Voice Response
D. Computer Telephone Integration

Answer: A,B

NEW QUESTION # 174
CORRECT TEXT
In anorganizationwith a private sharing model, Sam is a sales exec that reports to John, a Sales Manager. Sam has ownership of theABC Company account record, and also has created an opportunityfor ABC Co. Can Sam see John's data?

Answer:

Explanation:
No
. John, as the manager in the hierarchy can see Sam's data, butnot the other way around.

NEW QUESTION # 175
Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model. How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?

A. Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.
B. Add Renewals and Sales Operations team members to a sales user's default Opportunity team.
C. Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
D. Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.

Answer: A

NEW QUESTION # 176
Universal Containers wants to implement a new web presence to support its customers. It has provided the
following requirements:
* Ability for visitors to search Knowledge articles without registering or logging in
* Ability for over one million registered customers to securely submit cases and view the status of those cases
* Ability to display white papers to registered customers
* Ability for registered customers to save favorite Knowledge articles for easy access later
What should the consultant recommend as part of the solution?

A. Implement Partner Communities with Knowledge.
B. Implement Customer Communities with Content.
C. Implement Customer Communities with Knowledge.
D. Implement Employee Communities with Content.

Answer: C

NEW QUESTION # 177
......

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