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| Section | Weight | Objectives |
|---|---|---|
| User Setup | 8% | - Permission Sets - Delegated Authentication - Profile Configuration - Role Hierarchy - User Licenses - User Creation and Management |
| Activity Management and Chatter | 4% | - Chatter Best Practices - Chatter Groups and Feeds - Tasks and Events |
| Service Cloud Applications | 10% | - Cases and Entitlements - Service Cloud Features - Web-to-Case and Email-to-Case - Service Contracts - Omni-Channel |
| Salesforce Mobile App and Lightning Experience | 6% | - Navigation and UI Customization - Lightning Experience Features - Salesforce Mobile App Configuration |
| Sales Cloud Applications | 10% | - Products, Price Books, and Quotes - Forecasting - Sales Cloud Features - Opportunity Management - Account and Contact Management |
| Standard and Custom Objects | 8% | - Standard Object Overview - Custom Object Creation - Object Relationships (Lookup, Master-Detail) - Roll-up Summary Fields |
| Security and Access | 12% | - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Field-Level Security - Object-Level Permissions - Salesforce Shield |
| Reports and Dashboards | 11% | - Report Types - Dashboard Components - Report Builder - Joined Reports - Summary Reports and Matrix Reports - Scheduling Reports |
| Organization Setup | 4% | - Currency Management - Company Information - User Interface - Lightning Experience vs Classic - Fiscal Year |
| Data Management | 10% | - Data Quality Best Practices - Duplicate Rules and Matching Rules - Data Import Wizard - Data Loader - Data Export |
| Workflow and Process Automation | 17% | - Approval Processes - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) - Process Builder - Workflow Rules - Flows (Screen Flows, Autolaunched Flows) |
The study material is available in three easy-to-access formats. The first one is PDF format which is printable and portable. You can access it anywhere with your smart devices like smartphones, tablets, and laptops. In addition, you can even print PDF questions in order to study anywhere and pass Salesforce Certified Administrator (ADM-201) certification exam.
NEW QUESTION # 74
For each profile, you can set the hours when users can log in and the IP addresses from which they can log in.
Answer: B
Explanation:
Section: Volume J
NEW QUESTION # 75
Northern Trail Outfitters has asked an administrator to ensure that when a contact with a title of CEO is created, the contact's account record gets updated with the CEO's name.
Which feature should an administrator use to implement this request?
Answer: C
NEW QUESTION # 76
The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an Opportunity is Closed won.
What automation tool best accomplishes this?
Answer: D
Explanation:
Process Builder is a tool that can be used to automate business processes by creating record-triggered flows that execute actions when certain conditions are met. In this case, Process Builder can be used to create a flow that executes when an opportunity is closed won and creates a client welcome task and a welcome email for the primary contact. References:
https://help.salesforce.com/s/articleView?id=sf.process_which_tool.htm&type=5
NEW QUESTION # 77
Which of these is NOT true of “list views” in SFDC:
Answer: C
NEW QUESTION # 78
A Platform Administrator is building an agent to nurture leads. How does Agentforce SDR help?
Answer: A
Explanation:
Agentforce SDR (Sales Development Representative) is an AI agent designed to autonomously engage with prospects to nurture leads and accelerate the sales pipeline. A core functionality of this agent is its ability to interact with potential customers by answering their specific questions about products or services. Crucially, these responses are grounded in company data, meaning the agent retrieves relevant information from the Salesforce Knowledge base, product catalogs, or other internal resources to provide accurate, brand-aligned answers. This ensures that the agent provides high-quality, trustworthy information without the " hallucinations " common in non-grounded AI. While the agent helps in lead qualification and nurturing, its primary value in an ecommerce or sales support context is providing immediate, context-aware assistance. It is not intended to replace humans in complex price negotiations (Option B) or serve purely as a coaching tool (Option C), but rather to act as a front-line digital worker that scales the sales team ' s reach by handling information-seeking queries autonomously.
NEW QUESTION # 79
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