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| Section | Objectives |
|---|---|
| Topic 1: Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Topic 2: Security and Access | - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility |
| Topic 3: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Topic 4: Analytics and Optimization | - Experience Cloud reporting and dashboards - Adoption and performance metrics |
| Topic 5: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 6: Experience Site Configuration | - Templates and branding - Site creation and setup - Navigation and structure configuration |
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NEW QUESTION # 84
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
Answer: A
Explanation:
To help UCwith user management, UC should delegate external user administration to its partners. This will allow UC to grant permission to its partners to create new users or reset passwords for partner employees without involving UC's administrators. UC can use Delegated External User Administration, which is a feature that allows UC to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 85
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers
Answer: A,D
Explanation:
A robots.txt file is a text file that tells web crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests; it is not a mechanism for keeping a web page out of Google. You can create a custom robots.txt file for your Experience Cloud site to control how search engines index your site.
To make your Experience Cloud site visible to search engines, you also need to make sure that your site is public and activated. A public site allows anyone on the internet to access your site without logging in. An activated site is live and ready for visitors.
NEW QUESTION # 86
The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.
What could be two reasons for this failure?
Choose 2 answers
Answer: B,C
Explanation:
Two reasons for the import failure are A andD. To import Customer Portal users to the Experience Cloud, you need to have a portal role record and a contact record for each user. A portal role record is a record that defines the role of a portal user in the portal hierarchy. A contact record is a record that contains the personal information of a portal user, such as name, email, phone, etc. If these records are missing, the import will fail.
NEW QUESTION # 87
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
Answer: A
Explanation:
Data Category Visibility allows you to control which Knowledge articles are visible to which users based on data categories anduser roles, permission sets, or profiles. You can assign data category visibility at different levels, such as the org-wide default, the role hierarchy, or the permission set.
NEW QUESTION # 88
Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site willalso contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?
Answer: B
Explanation:
The Customer Account Portal template is designed for creating a site for existing customers who need to access their account information, such ascontracts, billing, and support. The template includes features such as login, registration, profile management, case management, and commerce integration. The template also supports Knowledge articles, manuals, and FAQs.
NEW QUESTION # 89
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