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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences - Manage mobile forms and workflows - Configure Field Service Mobile app settings |
| Topic 2: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements - Configure map view and route optimization |
| Topic 4: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Configure Field Service organizations and structures - Set up and configure customer assets - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Manage inventory levels and stock locations - Process purchase orders and returns - Handle inventory adjustments and transfers - Configure warehouse and inventory settings |
| Topic 6: Manage Work Orders (20-25%) | 20-25% | - Create and manage work orders - Handle work order incidents and resolutions - Process work order inspections and recommendations - Manage work order products, services, and notes - Manage work order reporting and analytics - Configure work order lifecycle and statuses |
>> Microsoft MB-240資格トレーニング <<
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質問 # 190
You are a Dynamics 365 for Field Service Dispatcher.
You need to use the schedule board to find resources for a work order. The work order can be completed by any resource who has the correct piece of equipment and who is available at 9:00 A.M during a selected week.
Which four steps must you take, in sequence, to successfully implement this capability within the schedule board? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
質問 # 191
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.
正解：A、B、C
解説：
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration
質問 # 192
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.
Does this meet the goal?
正解：B
質問 # 193
You need to create a purchase order for a tape dispenser machine.
You have:
1. created a purchase order,
2. added tape dispensers as products, and
3. submitted the purchase order.
You need to complete the order and receive the tape dispenser.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
正解：
解説：
Explanation:
質問 # 194
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
正解：D
質問 # 195
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MB-240技術内容: https://www.shikenpass.com/MB-240-shiken.html
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