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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 2
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 6
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 7
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 8
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 9
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 10
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.

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Apple Device Support Exam Sample Questions (Q47-Q52):

NEW QUESTION # 47
Where in System Settings can you review configuration profiles?

Answer: B

Explanation:
On macOS, configuration profiles are inSystem Settings > General > Device Management(Ventura and later), listing MDM profiles.
* Option A: Control Center doesn't host this.
* Option B: App Management isn't a section.
* Option C: Users & Groups is unrelated.
* Option D: Correct-macOS location.References: Apple Support - "Manage profiles on Mac" (support.
apple.com/HT202030).


NEW QUESTION # 48
A user reports that their USB storage device isn't appearing in the Finder. The storage device also isn't appearing in Disk Utility. Where can you verify that the storage device is connected?

Answer: B

Explanation:
If a USB device isn't in Finder or Disk Utility,System Information > Hardware > USBlists all connected USB devices, confirming physical detection.
* Option A: Volumes shows mounted disks, not unmounted USB.
* Option C: Storage shows used space, not hardware.
* Option D: Device Management isn't a setting.
* Option B: Correct for hardware verification.References: Apple Support - "Use System Information" (support.apple.com/HT203001).


NEW QUESTION # 49
Where should you go in macOS to limit AirPlay Receiver ONLY to devices signed in to your Apple ID?

Answer: B


NEW QUESTION # 50
Which feature isn't available with a Managed Apple Account?

Answer: C

Explanation:
A Managed Apple Account, created by organizations via Apple Business Manager or Apple School Manager, is designed for institutional use and has restricted features compared to a personal Apple Account. While Managed Apple Accounts support iCloud services like iCloud Drive and iCloud Keychain for productivity and security, they do not include access to the Health app or Health data syncing. This limitation exists because Health data is personal and not relevant to organizational management, which focuses on work- related functionality.
* Option A (iCloud Keychain) is available for password management in managed environments.
* Option B (iCloud Drive) is supported for file storage and collaboration.
* Option C (News) may be restricted in some configurations, but it's not inherently unavailable with Managed Apple Accounts.
* Option D (Health) is unavailable because it's tied to personal health tracking, not organizational use.
This is documented in Apple's "Managed Apple Accounts" guide(support.apple.com/guide/apple- business-manager), which outlines supported features as of 2025.


NEW QUESTION # 51
Where can you change the undo send delay setting on your iPad?

Answer: B

Explanation:
According to the Apple Device Support Reference Materials, you can change the undo send delay setting on your iPad by going to Settings > Mail > Undo Send Delay 1 . This setting allows you to unsend an email within a certain time frame after you tap the send button. You can choose from Off, 10 seconds, 20 seconds, or 30 seconds. The other options, A, B, and C, are not correct because they are not the correct paths to access the undo send delay setting. General > Mail > Undo Send Delay is not a valid path in the iPad settings 2
. Open your mail app then open settings and select Undo Send Delay is not a valid option because the mail app does not have its own settings menu 3 . Settings > Mail > Accounts > Undo Send Delay is not a valid path because the Accounts section does not have an undo send delay option 4 . References : 1 : Unsend email with Undo Send in Mail on iPad - Apple Support , Section " Delay sending emails " . 2 : General settings on iPad - Apple Support 3 : Mail settings overview for iPad - Apple Support 4 : Manage email accounts in Mail on iPad - Apple Support


NEW QUESTION # 52
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