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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Practices Overview - Continual Improvement - Governance - Guiding Principles - Service Value Chain
The Four Dimensions of Service Management	- Partners and Suppliers - Value Streams and Processes - Information and Technology - Organizations and People
Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation

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ITIL 4 Foundation exam dumps & ITILFND_V4 training pdf & ITIL 4 Foundation valid torrent

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EXIN ITIL 4 Foundation Sample Questions (Q51-Q56):

NEW QUESTION # 51
Which practice handles all pre-defined user-initiated service actions?

A. Deployment management
B. Service request management
C. Service level management
D. Incident management

Answer: B

NEW QUESTION # 52
Which is NOT a sub-process of capacity management?

A. Business capacity management
B. People capacity management
C. Service capacity management
D. Component capacity management

Answer: B

NEW QUESTION # 53
What is a configuration item?

A. A problem that has been analyzed but has not been resolved
B. Any change of state that has significance for the management of a service
C. Any financially valuable component that can contribute to the delivery of an IT product or service
D. Any component that needs to be managed in order to deliver an IT service

Answer: D

NEW QUESTION # 54
Which practice guarantees that users have a range of access channels to choose from to report problems?

A. Service desk
B. Change enablement
C. Service level management
D. Incident management

Answer: A

NEW QUESTION # 55
What are 'engage', `plan' and `improve' examples of?

A. Service value chain activities
B. Service value chain inputs
C. Service level management
D. Change control

Answer: A

NEW QUESTION # 56
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