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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Set up and configure customer assets - Set up and configure resource characteristics and skills - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Configure scheduling configurations and booking setup - Implement security roles and field service settings |
| Topic 2: Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Process work order inspections and recommendations - Create and manage work orders - Manage work order products, services, and notes - Handle work order incidents and resolutions - Manage work order reporting and analytics |
| Topic 3: Scheduling and Dispatch (20-25%) | 20-25% | - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Configure schedule board and board features - Configure map view and route optimization - Manage scheduling options and requirements - Optimize schedules using resource scheduling optimization |
| Topic 4: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation - Configure IoT integrations and alerts |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Process purchase orders and returns - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Manage inventory levels and stock locations |
| Topic 6: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization |
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NEW QUESTION # 70
Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?
Answer: C
NEW QUESTION # 71
Your customer asks you to create a dashboard.
The application must meet the following requirements:
- Capture work orders, asset information, and customer information.
- Allow actions to be taken directly from the dashboard.
- Allow data filtration.
You need to determine the type of dashboard you should create in the app designer.
Which type of dashboard should you create?
Answer: D
NEW QUESTION # 72
You are the lead consultant on a Dynamics 365 Field Service implementation (or a commercial landscaping company. Some jobs require landscape technicians to be scheduled on a job (or multiple days.
What are three ways technicians can be scheduled over multiple days? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
Answer: A,B,C
NEW QUESTION # 73
You are a Dynamics 365 for Field Service Administrator.
You are setting up a new Incident Type. There are no service tasks or products created that are related to this incident.
Which seven actions should you perform in sequence to add these services? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
1 - Create and save all necessary products.
2 - Create and save all necessary service tasks.
3 - Create and save the incident.
4 - Add all service tasks for this incident.
5 - Add all products for this incident.
6 - Add all service for this incident.
7 - Add any appropriate notes for this incident.
NEW QUESTION # 74
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 75
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